Archives

International Customer Experience Awards: 2019 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam. This is the second year of the event, which is a world-class showcase of the very best CX strategies implemented by some of...

Employers Urged to Allow Bereavement Leave for Pet Deaths

A petition by UK employees is calling for workers to be allowed “bereavement leave” in the event of a pet’s death. The campaign began after 18-year-old sandwich shop worker Emma McNulty, of Baillieston in Scotland, was fired after missing a day following...

Confirmit’s Chris Brown to Helm Next Stage of CX Firm’s Global Success

UK Customer Experience Awards finalist Confirmit has announced a new Vice President of Global CX Consulting, to lead a team that will deliver CX consulting services to outstanding for clients worldwide. Chris Brown has stepped into the role, and will ensure Confirmit’s...

Receptional is Exceptional: UKDXA Double Gold Winners Celebrate Teamwork

It has been a sizzling summer of success for digital marketing agency Receptional, which landed two prestigious titles at the 2019 UK Digital Experience Awards. From their headquarters in Bedford, Receptional is at the forefront of search marketing, and its exceptional...

UK Firms Embracing Digital Advertising as More Turn Back on Print

In a further death-knell for traditional print media, British firms are focussing their ad spend away from newspapers and magazines more so than ever before, new research has revealed. A survey of 1,325 UK marketing professionals carried out by digital marketing...

Discussing Innovation and Excellence With Genesys’ Chris Connolly

A thought leader and visionary when it comes to bleeding-edge Customer Experience technology, Chris Connolly is an interesting man to know. A man fortunate enough to be Vice President of Product Marketing at Genesys, his genial Aussie exterior belies a knowledge of...

UKCXA Finalists Feefo Provide Review Platform for Mazda

UK Customer Experience Awards finalist Feefo has teamed up with Mazda Motors UK to offer its CX platform on the car giant’s website.  The deal will enable potential owners to explore the most trusted source of information about the company’s range of...

Powering Loyalty Programmes Through Brand Partnerships

The age-old argument tells us that retaining existing customers is cheaper, and more strategically sound, than acquiring new ones. Retention strategies, however, are often a huge challenge for marketers, who find it easier to throw money at quick wins upon...

Top Tips for Managing Your Digital Communications

Technology is constantly delivering new methods of communication to the workplace in abundance. There are so many different communication channels available, we often question which one is best to use and what for.  Sometimes, issues occur when we don’t question,...

Seeking a World of Engaged Employees: An Interview With Gethin Nadin

Gethin Nadin is a world-renowned Employee Experience expert, who has lent his knowledge to the judging panels of events including the UK Employee Experience Awards.   A psychology graduate, Gethin understands the thought process behind what brands need to ensure effective employee...