Archives

Turning the One-Time Sale Into Loyal Brand Ambassadors

One of the biggest challenges for retailers is not getting customers, but keeping them. Loyal brand ambassadors are the backbone of growth and building long-term interest in a brand is no easy feat. Customers want personalised experiences and services that...

Confirmit Wins Award for Work Culture

2018 UK Customer Experience Awards finalist Confirmit has been recognised at a prestigious US awards event for Employee Experience. The Tech Culture Awards recognise the “best-of-the-best work cultures within the technology sector, highlighting organisations that are committed to continuously improving the work-life balances...

The Coming Talent Crisis: Remaining on Top

We’re all aware this Brexit business has caused quite a mess, leaving much uncertainty for all and tough economic times for many. What’s typical in these situations, particularly for those feeling a financial pinch, is to batten down the hatches,...

‘Supermall’ Spending Strengthens, Stifling Town Centres

As physical retail spend comes under increasing threat from online channels, ‘supermalls’ are set to outperform the total offline market over the next five years, as their destination appeal will ensure that growth is resilient, according to new research.  A report...

Embracing the Profit Potential of the Over-50s

Millennials and Generation Z may be the customers of the future, but retailers right now need to concentrate on the customers of today – and that means embracing the over-50s. This generation has money to burn…and is increasingly spending it. In 2016,...

On-Trend Office Design: What’s hot in 2019?

The modern office is evolving faster than ever as new design trends continually find themselves splashed across workplaces up and down the country. In recent years, offices have transformed from stuffy, dim, boxed-off cubicle-style layouts to thriving hubs where collaboration is...

CX and Automation Demands Will Drive European AI Investment to $5 Billion

Artificial intelligence (AI) systems spending will reach $5.2 billion (£3.9b) in Europe this year – a 49 percent increase over 2018, according to International Data Corporation’s (IDC) Worldwide Semiannual Artificial Intelligence Systems Spending Guide. AI solution adoption and spending are...

Uk-Based Geomant Aquires US Firm as Part of ‘Ambitious Growth Strategy’

UK headquartered systems integrator Geomant , which specialises in contact centre technology and digital engagement solutions, has acquired US-based Inova Solutions. Inova, now known as Inova Solutions – a Geomant Company is a global provider of real-time performance management and visual communication...

London Tops CX Career Opportunity Rankings

London is the global centre for senior Customer Experience career opportunities, new research has shown. A study by customer insights technology company Feefo was conducted by trawling more than 120,000 job listings from ten leading countries, retrieving senior Customer Experience job roles and...

Free Webinar: Brand Messaging With Burger King and Millennium Hotels

Nearly two-thirds of Millennial and Gen Z consumers express a preference for brands that have a point of view and stand for something. As customers demand a more personalised and meaningful relationship with the brands of their choice, it is...