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All Ears: Sense and Listen Before You Get Back To Business

The unprecedented COVID-19 crisis has shaken the world to the core. Many organisations managed to carry through by shifting online while many others had to stop with their business entirely. Regardless of the position companies found themselves in due to the current...

The Role of Voice-enabled Technology in Business Today

We are in the early stages of witnessing the convergence of voice-enabled technology into business. The technology has already entered our households in the last decade of sorts and there is tremendous growth to capitalise on that by several companies with...

More than Half of UK Contact Centres Were Not Fully Prepared for Remote Work Under the Lockdown

The findings of the survey show that 71 percent of UK contact centres were not fully ready for remote working under the lockdown restrictions. The recent nationwide survey conducted by the global leader in cloud customer experience and contact centre solutions...

Reviews in the Coronavirus Era: How Brands Should Adapt to the Changing Trends

The coronavirus pandemic is arguably the most unprecedented event around the globe since the Spanish flu. With the virus spreading fast regardless of geography, consumers have avoided public places as much as possible, leading to a shift in shopping trends. Many...

Emirates Airline to Cut Workforce

Emirates airline had announced last week plans to let go some of the employees to preserve cash due to the consequences of the COVID-19. Dubai’s flagship airline stated: “We have been doing everything possible to retain the talented people that make...

Customer 1st Aid: The Importance of Empathy in Driving Sustainable Growth

No one needs to be told that the world is in crisis right now – at times like this, it is not necessary for the obvious to be stated. Our health, our economies, our planet – in fact, the whole...

Zooming Past: Zoom’s Revenue Grows by 169% Year-over-year During the Pandemic

According to data collected by Buyshares.co.uk, video conferencing platform Zoom grew by 169 percent by the first quarter of the fiscal year 2021, during which the revenue stood at $328 million. The revenue during the first quarter of the previous fiscal...

Global Futurists: Episode #5 Rohit Talwar

In Summary: Rohit Talwar ...

What Are the Emerging Customer Needs Post COVID-19?

Research shows that today’s wants become tomorrow’s needs. Great organisations respond by thinking strategically about emerging needs. What your customers need from your business may be dramatically different from a few weeks ago. This applies to both B2B and B2C and...

Microsoft First AI Centre for Energy opens in Dubai

The US-based technology giant opened a first in the world artificial intelligence centre for energy in Dubai, so it could develop technologies to be used globally. The virtual inauguration of the centre took place on Wednesday and is based at the...