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The Super Rise of Instagram

Brands have been urged to pay attention to the rise in popularity of Instagram among consumers noted for being ahead of the curve when it comes to tastes in technology. A survey was carried out at the recent MCM London Comic...

Need for Customer Service Simplification Highlighted in Report

Simplifying the complex environment of customer service delivery is essential for businesses in the months ahead, a new report has warned. Recently published research from CCA, the professional body for customer service, in partnership with Twilio, surveyed over 70 senior customer service executives...

A 360 Degree View Isn’t Everything…Customer Experience Is!

There is no such thing as a typical customer journey – shoppers are browsing, buying, and interacting with brands in more ways than ever before.  Meanwhile, with 41 percent of consumers conducting research online but buying in store, it’s clear shoppers...

Countdown to 2019 CIPD Festival of Work

Driving meaningful working lives in a more automated workplace, motivating a multi-generational workforce and the future of skills and learning are just some of the topics being discussed at this month’s CIPD Festival of Work. The two-day conference at Olympia London,...

Renewable future in focus ahead of Abu Dhabi climate summit

Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewable Energy Agency (IRENA) shows that renewables are...

Happy Days: Winners Reflect on 2019 UK Employee Experience Awards

This article is written by Joe Wedgwood, Chief Storyteller at The Happiness Index, one of the winners at the 2019 UK Employee Experience Awards…   This May we had the pleasure of attending the UK Employee Experience Awards at the Park Plaza...

Another Huge Year for the Holly Private Hospital

The team behind the Holly Private Hospital has been praised for its success at the 2019 UK Employee Experience Awards. An incredible three Gold category awards were taken home by Holly staff at the ceremony in London’s Park Plaza Riverbank venue this...

Accelerated Learning Scheme for Medical Writers Earns Ashfield Gold at UKEXAs

The recent 2019 UK Employee Experience Awards in London saw one of the country’s most innovative training schemes for medical writers celebrated in a Gold category victory. Ashfield Healthcare Communications took home the top award in the Employee Engagement – Learning...

Octopus Energy Partners on EV Charging Network Project

The firm named Best Company to Work For at the 2019 UK Employee Experience Awards, Octopus Energy, has announced a new partnership to bring ultra-fast charging technology to British consumers. Octopus Energy is teaming up with EV charging firm IONITY to supply...

CXM Book Club: Customer Experience Innovation

For many businesses, successful Customer Experience strategies emerge as a result of looking at what does and doesn’t work for their peers. Call it copying; call it a tribute – whatever you call it we can agree that one thing this...