Archives

Go on my Sun! Solar Plants Keep Customer Satisfaction red Hot

Solar Plants brought more than a ray of sunshine to the 2018 UK Customer Experience Awards – they brought an outline as to why they are one of the most customer-centric solar PV installers in the country. The Welsh firm, based...

BT Divisions Make Company Proud at UK CX Awards

The BT Group was one of the most prolific winners at the 2018 UK Customer Experience Awards, with divisions achieving a range of titles at the Wembley Stadium event. Presentations by BT delegates saw judges award BT titles no less than...

Keeping it Rail: CrossCountry Claims Three UK CX Awards

CrossCountry is on the right track to becoming the UK’s premier train operator for customers’ needs, and their recent success at the 2018 UK Customer Experience Awards highlights their inspirational journey. The intercity and long-distance operators dispatched a team of staff...

Pitch Perfect: UKCXA Judge on Finalists’ ‘Innovation’

I recently spent a day at Wembley Stadium. I wasn’t there for a sporting event, but because I had been invited to judge at the 2018 UK Customer Experience Awards, and my office for the day was a corporate hospitality...

EE’s Renewed Focus on Customers Pays off in Spectacular Fashion

EE is one of the biggest names in UK communications, and is now one of the premier names in British Customer Experience, with the brand winning no less than four titles at the 2018 UK Customer Experience Awards. A team of...

True Innovation Starts (and ends) With the Customer

Technological innovation is the catalyst that will determine our future experience and relationship with brands. Already progress in this field has transformed how we buy and sell goods. Now we pay with a fingerprint, control our finances through our phone...

Phone and Online Chat Favoured by UK Customers, Survey Shows

Be available when your customer wants attention, whenever and however that may be. That’s the takeaway from NICE InContact’s 2018 CX Transformation Benchmark study. The report is available for download from London-based NICE inContact, maker of the cloud-architected contact-center software package...

PaymentSense: Transforming CX With Multidimensional Model

Card payment solutions maestros PaymentSense has scooped one of the most significant titles at the 2018 UK Customer Experience Awards. The company came out on top in the Transforming the Customer Experience category thanks to a presentation that left judges in...

Earning Back Customers in a Post-GDPR World

Providing valuable Customer Experience online has become more important than ever, particularly since the new GDPR regulations came into force in May. This requires brands to work even harder to earn customer data. Organisations can no longer collect, store, or...

Writing Content That Customers and Google will Like

Creating high-quality content is a necessity for delivering real value to your audience. It’s not enough, however, if you also want Google and other search engines to find your website. To do both, you need to create high-quality content that...