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CX Awards Partner Cranfield University Wins Queen’s Anniversary Prize

Cranfield University has become the first institution to win a prestigious Queen’s Anniversary Prize for work on soil science. The institution’s prestigious School of Management is a major partner of the UK Customer Experience Awards, the UK Digital Experience Awards, and...

CX Marks the Spot: Expert Customer Journey Mapping

The success of a business lies in its knowledge of its customers. Your product or service is targeted to a specific need of a specific customer, and naturally you consider your customer’s behaviours, thoughts, and feelings. From there, you can now...

FoundIt find themselves Wembley Winners Yet Again

Hot on the heels of their UK Customer Experience Award win in September, data platform innovators FoundIt returned to Wembley Stadium in November to take home another prize for their expanding trophy cabinet – a UK Digital Experience Award. The London...

Empowering a Blended Workforce to Deliver Optimal CX

As consumers continue to become more digital-savvy, organisations are considering – and even implementing – more cost-effective digital channels as part of their evolving customer engagement strategies. For many, this means investing in AI solutions like virtual assistants, in-store virtual helpdesks,...

Jessica Huie: Time to Act on Workforce Diversity

Let’s get this straight…far from being exclusive of each other, talent and diversity are one and the same. Forward thinking businesses recognise that in a rapidly changing world where social evolution means the way we work has shifted beyond recognition, the...

UK Complaint Handling Awards 2018 Finalists Announced

How businesses deal with complaints has evolved to become a key component of their overall Customer Experience ethos, and the premier event in the UK to celebrate talent and achievement in this crucial field is the Complaint Handling Awards, for...

The Future’s Bright, The Future’s Green!

The saying goes “It ain’t easy being green”, but the Overall Winner of the 2017 UK Business Awards is turning that theory on its head by helping an ever-growing number of organisations benefit from greener – and cheaper – energy...

Greenwich Leisure Ltd Named Winners of Social Enterprise Award

Greenwich Leisure Ltd (GLL) has won the award for best Social Enterprise at the UK Business Awards 2017. GLL was nominated in the category for its pioneering use of the ‘Social Value Calculator’ to accurately demonstrate the improvements to health, wellbeing,...

Award-Winning Team is Digitising Northern Ireland’s Public Sector

A group working to make Northern Ireland’s public sector accessible to more people than ever before via digitisation has been honoured at the UK Digital Experience Awards 2017. The Digital Transformation Service, which was created by the NI Department of Finance,...

Three is the Magic Number at UKDXAs

One of Britain’s best-known mobile networks has claimed an impressive two titles at the 2017 UK Digital Experience Awards. Three, which revolutionised the mobile market when it famously launched as the first video phone network, entered two categories at the Awards...