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Aldi to Convert All UK Stores to CO2 Refrigeration

UK: Aldi is to convert all its UK stores to use CO2 refrigeration, the German discount supermarket chain has announced. Up to 100 of its stores are set to be converted by the end of 2018, at a cost of around £20m. Aldi says...

How Do SMEs Fight off Cyber-Attacks?

In this article I want to address some of the concerns that small and medium sized enterprises may have around cybersecurity, especially in the wake of the WannaCry ransomware attack and a continuous news flow around successful attacks on high...

Ten Tech News Stories You Should Know About

See what has been happening on the Tech scene.     1. Biggest companies in the Tech industry banish extremists from their networks. Can this stop extreme views online translating into violence offline?     2. Leaked images of Galaxy Note 8 show how the phone...

Mindpearl Becomes the New Sponsor of The UK Customer Experience Awards ’17

Mindpearl, an international, award-winning company specialising in inbound multi-channel customer support is the new sponsor of The UK Customer Experience Awards 2017, the largest customer experience event in the Europe. At Mindpearl, they cite their most valuable asset to be their...

Keeping an Ear to the Ground on Travel

Sweltering tubes, stuffy offices and public parks bursting with over-exposed flesh; it must be that time of year again. ‘Where are we going to go?’ My other half quipped after a particularly busy week at work, requiring me to carefully...

Empowerment…Your Most Valuable Tool!

More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and its workers. Employee empowerment may be the most underutilized tool in all of customer service. Give employees...

Enhancing CX through Smart Price Management Tools

The fashion retail landscape must adapt to changing consumer habits. Agata Sadowska, Vice President of Sales and Projects at MariElla Labels Oy, explains why technologies which marry the physical stores with digital retail spaces are becoming a default for any...

Cash Only at the Checkout? Brits Are Not Happy About it

Today (August 16), new research has revealed UK businesses risk losing one in every two customers when non-cash payments aren’t accepted. The findings come from London’s business technology provider First Data, and reveal that almost half of customers would walk away...

Nokia 8 Has a Completely New Version of a Selfie Called ‘Bothie’

Flagship Android smartphone has dual cameras, spatial audio and aluminum body, but will be relying on brand nostalgia to stand out against rivals. Nokia has launched the most important new handset in its attempts to revitalize the once world-beating brand for the...

Step Inside Amazon’s Corporate Castle

From rooftop dog parks to machine learning lifts, WIRED gets rare access to Amazon’s offices in Seattle DAY ONE AND DOPPLER The pair of 36-story towers were opened in 2016 and are the centrepiece of the newly designed Amazon campus. Doppler refers...