Archives

Typeface launches AI-powered marketing platform to transform content creation

Typeface has unveiled its latest Marketing AI Platform, designed to revolutionise the entire content lifecycle. This system introduces a new era of AI-driven marketing, combining automation, brand intelligence, and seamless collaboration through three core innovations: Brand Hub, Arc Agents, and...

Brands must rethink customer service in the AI era

Despite customer service being a critical factor in shaping brand perception, only 45% of consumers express satisfaction with the service they receive. This gap presents a significant opportunity for brands to improve customer interactions and foster loyalty. A recent report...

Are you spending over $100 a month on subscriptions? You’re not alone

Streaming and subscription services have become a major monthly expense for many Americans. According to new Bango research, nearly a quarter (23%) of U.S. subscribers spend more than $100 monthly, up to over $1,200 per year on digital services. However,...

This week in CX: why CX teams need niche skills to tackle growing threats

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the shifting CX landscape—from the rising demand for niche skills and the burden of mundane tasks to the growing threats of deepfake fraud and...

Consumers now expect AI interactions, says Five9 CX report

New CX reports are coming out thick and fast recently, with intelligent CX and unified comms specialist Five9 delivering its “2025 Customer Experience Report – Consumer Edition”.Highlights from the report include the rapid adoption of AI across businesses, and its...

AudioCodes expands Live Platform with AI-powered services to boost CX and EX

AudioCodes has expanded its Live platform with a suite of AI-powered value-added services (VAS) designed to enhance customer and employee experiences for enterprises. The initiative enables service providers and channel partners to differentiate their offerings and tap into new revenue...

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

Talkdesk’s always-on service helps customers while humans sleep

In a world where customers expect instant service but businesses stick to traditional hours, Talkdesk is stepping in with a night shift that never clocks out. The global AI-powered CX provider has launched Talkdesk After Hours, an always-on service that...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

Consumers say AI could fix customer service but only if companies get it right

Consumers are optimistic about AI’s potential to improve customer service, but only if businesses are able to deliver it right. A new Genesys report shows that 64% of consumers expect AI to enhance both the speed and quality of service...