Archives

Why Are Reports So Crucial in Determining a Live Chat Agent’s Performance?

Ever since the online communication channels started to change, so did the preferences for customer service. Through the process of adaptation to fast technology development, live chat agents gained to prominence to improve customer experience. The era of telephone calls...

Why Being Connected To Your Customers Is Not Enough

Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving....

How I Learned to Stop Worrying and Love the Cloud

There was a time — and not too long ago, either — when I remember feeling totally opposed to the whole concept of cloud computing.  As the owner of a small firm that provides development and admin tools to on-premises platforms,...

Extensive Read: Lloyds Bank CEO Weighs in on Brexit And The UK Economy

Lloyds Bank, the largest retail bank in the UK, has been in the headlines for a variety of reasons this year. The bank completed its reprivatization after the UK government sold its remaining shares last May and, at the height of the...

90% of UK Consumers Have Unsubscribed from Retailer Comms in the past Year 

New research commissioned by Engage Hub, the data-driven customer engagement solutions company, reveals that 90% of UK consumers have unsubscribed from communications from retailers in the past 12 months, with nearly half (46%) saying this is because they received too many...

Metro Bank’s New London Store Creating 25 Jobs

Metro Bank is set to open a brand-new store on Clapham High Street later this year in London. The company has been operating since 2010, and was the UK’s first ever high-street bank at the time of its opening to be...

15 Inspiring & Actionable Social Media Marketing Tips

After years of using “fuzzy math” to calculate the value of social media marketing, marketers are being tasked with generating and showing true ROI. But the truth is, ROI isn’t always just about revenue. Depending on brand objectives, social media ROI...

New Dixons ‘Digital Concept Store’ Opened at Heathrow

A new 2,196 sq ft Dixons Travel store has opened today (Tuesday 8 August) in Terminal Three of Heathrow Airport offering travellers dedicated demonstration areas and the brand’s gadget services. Touted as a digital concept store, the new store is located...

Leak Shows the iPhone 8 Is All Screen and No Home Button

More power to the display. Much of the recent talk surrounding the iPhone 8 has focussed on its hardware. Now, courtesy of a new leak, we can go back to speculating its design. The latest image — via the web’s resident handset leaker Evan Blass — indicates Apple’s...

Sainsbury’s Grants 4.4% Pay Rise to 135,000 of Its Employees

The UK’s second largest supermarket retailer has announced a significant pay rise for its colleagues, bringing the base rate of pay to £8 per hour. Today Sainsbury’s announced a 4.4 per cent pay increase for 135,000 colleagues, including those under 25. The...