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Carspring, a London Online Car Sale Startup, Raises £5M Series B

Carspring, the London and Berlin used car buying platform founded by Rocket Internet, has picked up £5 million in Series B funding. Backing the round are Rocket Internet itself, along with Channel 4’s Commercial Growth Fund, which offers media in the...

Extensive Read – Empowering Employees: How to Inspire Staff Online

Having an empowered and engaged workforce is one of your most important assets. Investing in staff happiness goes beyond everyday concerns like your facilities — you need to learn how to engage people both offline and online, on-duty and off-duty....

Frictionless Customer Experiences – Best Customer Experiences

One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before. It’s...

Direct Line’s Profits Hit Record High

(Reuters) – Shares in Direct Line Insurance Group (DLGD.L), Britain’s largest motor insurer, jumped to a record high on Tuesday after it reported better than expected first-half profit and raised its interim dividend. Intense competition in British motor insurance has put...

Dual Cameras and Rear Fingerprint Sensor on Leaked Galaxy Note 8 Photos

The phone is set to be officially unveiled later this month As noted leaker Evan Blass tweeted this morning, when it rains, it pours. Not even 24 hours after Blass had published an official image of the front of Samsung’s upcoming Galaxy Note 8,...

The Future of the Sales Industry, Coming to London’s Excel in March

Europe’s leading event showcasing the future of the sales industry will be taking place on the 21st and 22nd March 2018. The Customer Experience Magazine will be the media partner of Sales Innovation Expo, which will bring all the ideas,...

Mace to Continue with The Battersea Power Station Project After Skanska Step Aside

It has been confirmed that construction firm Mace will take over on the job to transform the former Battersea Power Station after Skanska agreed to mutually terminate their agreement with the Battersea Power Station Development Company (BPSDC). In an announcement today,...

Achieving Success in an Omnichannel Environment

What does omnichannel mean for you, and for your business? If you’re grappling with omnichannel, it’s likely that you’ll be trying to: reduce effort for your customers deliver an excellent customer experience use customer data intuitively and with respect make your organisation more agile and...

Five Trends Driving Omni-Lingual Support in Contact Centres

The rise in digital technologies has broadened communications channels at a rapid pace – generating new ways of connecting with customers. Simultaneously, brands are striving to deliver the best customer experience (CX) and are increasingly looking to enable positive interactions...

Rate Your Customer Experience Progress: How to Avoid Failure?

If you have tried repeatedly to get a focus on customers, customer loyalty and customer profitability inside your organization with less than stellar results, you’re far from alone.  Most companies jump in without evaluating how the organization works together, whether...