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Lifestyle Trumps Salary for UK Workers Keen to Relocate

The willingness of UK professionals to relocate to other parts of the country has been revealed in a new survey, which shows that Londoners are most keen to move for the chance of a better lifestyle. Professionals in London (73 percent),...

‘Poorer Shopping Experience’ Would Result From Supermarket Giants’ Merger, Watchdog Claims

The proposed merger between Sainsbury’s and Asda would lead to a “poorer shopping experience”, the Competition and Markets Authority (CMA) has warned. The concerns from the UK’s competition watchdog has cast doubts on the £12 billion merger – plans of which emerged last...

Why Humans are Still Integral in Even the Smartest Fintech Firms

Technological sophistication is all pointing towards one thing: reducing the requirement for human labour, and input. But in the fintech industry, humans aren’t simply a necessity – they’re irreplaceable. Human developers are obviously needed to write, and maintain code, as...

Putting the WOW in the Checkout Experience

Embracing technology is a prerequisite for success in the modern retail environment. There are many ways in which retailers can deliver a new in-store experience – and while some retailers will undoubtedly look to emulate the human touch free Amazon...

O2 Signs Crowdsourced Data Deal to Boost CX

Telefónica, whose O2 brand has enjoyed success at the UK Customer Experience Awards, has announced a new deal to use crowdsourced data as its global standard for mobile network CX testing and benchmarking. The firm has signed an agreement with the world’s...

Millennials: Expectations and Conflict in the Workplace

Millennials have been dubbed the most ‘impatient generation’ in the workplace, with over 90 percent wanting ‘rapid career progression’. Almost 70 percent of employers believe that this level of ambition and desire is the leading cause of conflict between generations –...

The Definitive Guide to Interviewing a Ruby on Rails Programmer

Ruby on Rails (RoR) is a flexible and collaborative web development framework which works on the principles of an agile and iterative approach to building web apps and solutions. It has become an integral tool for businesses to create customised...

Harnessing Voice Tech Popularity to Deliver Better Customer Service

The popularity of smart speakers such as Amazon’s Echo and Alexa and Google’s Home Hub is increasingly rapidly. A recent study by Adobe revealed that almost a third of US households now own at least one of these devices, with...

NBF: Building Competitiveness Through Employee Engagement

The Overall Winner at this year’s Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region – and keeping them engaged as valued employees. The National Bank of Fujairah secured Gold category wins...

Creating a Strategy to Support Growth

I was recently tasked with considering the possible challenges of creating a large-scale customer service centre. I looked at how to combat these challenges and ensure a healthy balance between a traditional call centre and a start-up operation. The ideal workplace In my...