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Who Are the Providers of the Worst Customer Experience?

The much-maligned sectors are getting worse at treating customers well. Airlines and firms providing broadband and TV packages did more than any other sectors to damage their reputations over the last year through poor customer service and increasing complaint levels. The...

This Startup Has Just Raised Six-figure Seed Funding so it Can Find Your Ideal Flatmate

London-based flatmate matching platform, Ideal Flatmate, has raised £375k in seed funding as it continues ono its noble quest to put algorithms to work ridding the world of disastrous flatshares and insufferable roommates. The startup, which only launched properly earlier this year,...

Amazon Announces 450 New UK Head Office Jobs

Amazon has confirmed its commitment to maintain a diverse workforce even after Brexit as the online retail giant opened its new UK head office and announced plans to create 450 new research and development jobs. The internet behemoth is set to...

Rise in Personal Loans Dangerous, Bank of England Official Says

A sharp rise in personal loans could pose a danger to the UK economy, a Bank of England official has warned. Outstanding car loans, credit card balance transfers and personal loans have increased by 10% over the past year, the Bank’s...

Record Number of Advisers Quit London’s AIM Market, Study Finds

Companies leaving London’s junior stock market because a broker or investment bank has quit as their adviser has hit a record this year, an accountancy firm specialising in the sector said. Fourteen companies left London’s Alternative Investment Market (AIM) .FTAI in the year...

Reconsidering the Customer Experience

Omnichannel has dominated both strategic thinking and technology investment for the past decade. But to what end? Not only have the majority of organisations failed to achieve omnichannel objectives, including the single customer view, but only a handful consider omnichannel...

Here’s What Drove Visa’s Spectacular Quarter

Visa posted spectacular growth virtually across the board in Q2 2017. Visa’s profits surged to $2.1 billion, which was stronger-than-expected growth because of expenses in Q2 2016 associated with the Visa Europe acquisition. But other, more meaningful segments are also growing quickly —...

Appreciate The Superheroes in Your Team Before It’s Too Late

Employees are the most important asset of an organisation, yet they are highly undervalued. Seldom do leaders pay heed to appreciate the efforts of their employees, whereas, in reality, those efforts are the real reason behind any successful business. Each...

EasyJet Announces 1,200 Cabin Crew Jobs

The airline is expanding as it braces for a new opening in Austria so it can still fly within the EU after Brexit. EasyJet has announced the largest cabin crew intake in its 21-year history. More than 1,200 applicants will be given...

Stop Being “Customer Focused”. Be “Customer Value Focused” Instead!

Almost everyone in business will be familiar with the powerful reasons for being concerned about reducing the customer churn rate – because it is far more expensive to gain a new customer than it is to keep an existing one....