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GAME on for Customer Experience

Leading UK video game retailer GAME has partnered with Customer Experience measurement firm Service Management Group (SMG) to drive field engagement and customer loyalty. GAME is using the SMG customer feedback management platform to collect, analyse, and share feedback data while...

International Currency Provision Rises Among Retailers as Brexit Looms

Analysis of the UK’s top 250 retailers has found a 19 percent year-on-year increase in the number of brands offering the option to pay in international currency. The figure forms part of an annual performance index carried out by leading ecommerce and digital...

The CX Professional Masterclass: ‘A Milestone in my Career’

The Customer Experience Professional Masterclass led by international CX consultant and author Ian Golding, is going from strength-to-strength in 2019 with more satisfied participants than ever. The two-day class – which is followed by an opportunity to take the CCXP exam following...

Employees Express Cyber Attack Fears

The UK’s employers are failing to earn the trust of staff when it comes to dealing with cyber attacks, new research shows. The findings from insurance governance experts Mactavish reveals 43 percent of senior executives and managers believe their employers have...

Ask Ian: Should my business hire a dedicated CX professional?

Customer Experience specialist Ian Golding, author of Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine offering expert insight to help businesses improve their CX offering. To ask Ian a question on how to boost the...

Research Finds Chocolate can Boost Employee Engagement

Scientists have found that offering employees chocolate could be the key to increased workplace productivity. Researchers at London Metropolitan University worked with gift firm Bloom & Wild to see if offering staff chocolate and prompting the body to produce the ‘love hormone’...

Customer & User Experience Expo 2019

CXM has partnered with the Customer & User Experience Expo, which is making its debut at the London ExCeL on the 27th & 28th March 2019, and is running alongside four other unique industry shows at Europe’s best marketing event....

How Innovative Tech can Bring Retailers and Consumers Closer Together

Rapid technology advances and the advent of high-speed internet connectivity have allowed consumers to be more connected than ever before. Mobile phones, tablets, and computers that were once built for simple daily chores such as text messaging and browsing the...

Nationwide Voted UK’s Most Trusted Bank

Nationwide is the UK’s most trusted financial service provider for 2018, according to new research from experience management company and former UK Customer Experience Awards entrants Qualtrics. The research, which surveyed 1,000 UK consumers about the banks and financial services they...

Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...