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Microsoft is shutting down Skype in May 2025

After more than two decades, Microsoft is pulling the plug on Skype, with the service officially shutting down on May 5, 2025. The news first surfaced when users discovered a hidden message in the HTML code of Skype for Windows,...

8×8 and SpinSci transform patient care with EHR-integrated communication

8×8 has joined forces with SpinSci Technologies to enhance patient care by seamlessly integrating the 8×8 Contact Center with top Electronic Health Record (EHR) systems, including EPIC, Oracle Cerner, AthenaHealth, and Meditech. This collaboration aims to enhance patient engagement, streamline...

Warehouses face urgent need for automation to meet demand

The warehouse industry is undergoing a major transformation, with 63% of warehouse leaders planning to implement AI and augmented reality (AR) technologies within the next five years. According to a study by Zebra Technologies, 64% intend to increase their investments...

Buy now, pay later: a must-have for Millennials and Gen Z?

Buy Now Pay Later (BNPL) services have continued to grow, with a notable increase in adoption among younger consumers. According to the newly released J.D. Power report, the number of people using BNPL products rose sharply compared to the previous...

New Sports Direct members scheme to boost customer experience

Sports brands treat loyalty as one of their key differentiators, logically sports retailers should take the same approach. The UK’s Sports Direct stores, a part of Frasers Group, launched a new benefit-based programme, called “Sports Direct Membership.” It rewards customers...

From Stansted to New York: Sally Alington builds a CX powerhouse

The year has barely begun and Ethos Farm, the CX consultancy founded by Sally Alington, has already opened an office in Mexico, upgraded its technology offering and closed a major deal in Saudi Arabia. But those who’ve met the ebullient CEO...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress.We’re...

Survival mode: Online retailers scramble to dodge tariff fallout

A tidal wave of tariffs and regulatory shake-ups is sending shockwaves through the e-commerce world, with a staggering 83% of industry executives fearing for their companies’ survival. That’s the grim warning from Swap’s latest Tariff Turmoil Report, which paints a...

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...

Deutsche Telekom and Google Cloud introduce AI-powered network management

Deutsche Telekom and Google Cloud have announced a partnership to develop an AI-driven agent for Radio Access Network (RAN) operations, aiming to enhance network reliability, reduce operational costs, and improve customer experience.  Abdu Mudesir, Group CTO, Deutsche Telekom, said: “Traditional...