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Bitcoin Continues to Rise in Value, Despite International Doubts

The record-breaking rise of bitcoin is continuing unabated, with a new high value of $6,300 marked as October drew to a close. The cryptocurrency is surging in popularity, but its attraction is not translating to all corners of the world. Despite neighbours...

Survey Reveals Fears Among European Talent Leaders

A survey of 400 talent leaders in seven European countries has highlighted 42 percent of talent leaders think the shortage of specific skills is the biggest challenge facing their talent acquisition strategy, which is affecting productivity and profit. 29 percent of...

These Two Common Tools are Killing Customer Experience!

Creating great Customer Experience can be hard….however, creating CX that is truly innovative can sometimes feel impossible. Just keeping-up with competitors requires continuous improvement, doing something new in your industry requires herculean effort, and doing something innovative cross-industry is surely the...

Brewdog: How Beer Trailblazers Keep Employees Happy in the Doghouse

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of bland, monolithic beer and they started home brewing in their garage. BrewDog was born, with the aim to revolutionise the beer industry and...

Biting Back: UK-Born McDonald’s Boss Plans to Reclaim Value-Hungry Customers in US

After a period in which McDonald’s learned the hard way about holding onto customers who seek value in their fast food, the chain plans to unveil a new line-up to replace their famous ‘Dollar Menu’. That revamping of a modern US...

Keeping Customer Loyalty: The Ultimate Guide to Deals and Discounts

As a business, there will be times when you decide to offer discounts, deals, or coupons to increase revenue and customer loyalty. However, if not done correctly, you could cause significant damage to your brand, and even become unprofitable. Here, business management...

Book Review: ‘Great Answers to Tough Questions at Work’ by Michael Dodd

We’ve all been there – whether it be at a job interview, a board meeting, or speaking directly with customers – sometimes you are hit with a question that, for whatever reason, you simply cannot answer. Or at the very least...

Better Your B2B Customer Experience in Five Easy Steps

Whilst few B2B executives would disagree that it’s important to provide a great Customer Experience, many struggle to translate their best intentions into practical transformational actions.  Here are five practical steps B2B executives can take to improve their CX. 1) Design,...

Achieving B2B and B2C Experience Parity

It is high time B2B companies finally embraced what B2C companies have known for years. In 2009, when I was running usability research for  Skype’s business proposition, I noticed that business customers were starting to ask questions like: “If the websites...

The Human League: Perry Timms’ HR Model Set to Revolutinise Business

Most would agree that running a successful business requires investing in, and taking care of, employees, and doing that is next to impossible without Human Resources. The composite professionals of a good HR team are the bridge between staff and management,...