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Why Technology Won’t Stop Disrupting Commerce

Imagine walking down the high street of an average city in the UK today, compared to 25 years ago. What’s changed? Well, for starters, some of the best-loved super brands like Woolworths, Blockbuster, and Comet are no longer part of...

Getting Personal: Know More Than a Customer’s Name

Despite access to more data than ever before, brands still don’t fully understand what motivates customers. Customer Experience (CX) is now an established framework that, if managed correctly, can drive fierce loyalty and establish an unbeatable competitive advantage when it...

Connecting Staff for the Black Friday Onslaught

While retailers welcome the uplift in revenue that comes with Black Friday, for staff – especially in-store staff – the experience is often far less welcome. Prioritising activity can be tough for store associates during a normal sales day, but...

Free Thinking

The power is in the hands of the consumer. Busy lifestyles, combined with today’s always-on, digitally connected world, have resulted in a market where convenience is king. This is nowhere more apparent than in the ever-evolving ecommerce arena. The ease of...

Branson On Board Hyperloop One

The Virgin Group founder, sir Richard Branson, announced recently that he will be investing in Musk’s Hyperloop One company. The announcement also indicated that the company will re-brand in the near future into Virgin Hyperloop One. With the two companies joining...

Bitcoin Hits Record High: Investors Are Thrilled

This morning Bitcoin reached its all-time high of $5,167.90. This is the highest Bitcoin has ever gone and the investors are going crazy over it. The last time Bitcoin reached its high was on 2 September when its price was $5,013.91. This...

Maximise Engagement through Employee Experience

The global workforce is getting restless. In fact, it seems to be distinctly dissatisfied. Gallup’s 2017 State of the American Workplace report revealed that 51 percent of US employees are disengaged, and this is by no means news. Engagement levels have...

Tea-riffic!: UK Workers Spend Over 100 Hours Per Year Making Cuppas

According to new research, British workers rack up over 100 hours per year making tea and other drinks. The optimum time for a ‘tea break’ is seven minutes, and according to Brits, you should have four tea breaks on average...

Ten Tech News Stories You Should Know

Here are the latest tech news stories from the UK and around the world. 1. A responsive ‘smart crossing’ prototype has been installed in London.  LED technology monitors pedestrians, bicycles, and motorists, and adjusts its road markings in real time. 2. Cortana...

Winner Focus: Firstsource Solutions

Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in...