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How digital solutions will revolutionise experience in women’s health

Healthcare has long overlooked the unique complexities of the female body. Too often, women’s health is assumed to mean only reproductive health. However, conditions such as autoimmune diseases, many cancer types, and mental health disorders also disproportionately impact women —...

81% of ecommerce leaders dread tariffs, 91% still expect global growth

A new survey from international ecommerce provider Passport reveals a sharp contradiction at the heart of U.S. ecommerce strategy: leaders are deeply anxious about trade disruptions, yet more committed than ever to expanding abroad.According to the report, “Going Global, Smarter:...

HubSpot expands Breeze Customer Agent across entire platform

HubSpot has revealed a major expansion of its AI strategy by announcing that Breeze Customer Agent, one of its most advanced AI agents, will be available to all Pro and Enterprise customers starting June 2, 2025. This rollout spans every...

How AI-enabled loyalty programmes are transforming customer engagement

Loyalty programme enrolment has been increasing in recent years. At first glance, this looks like a positive trend for brands. But dig a little deeper, and it becomes clear that the growth in membership isn’t necessarily translating into deeper engagement.According...

Americans say ‘yes’ to branded calls, ‘no’ to unknown numbers

As robocalls and phone scams continue to rise, a new Transaction Network Services (TNS) survey reveals that most Americans now want businesses to clearly identify themselves when calling. According to the study, conducted with Kantar, 76% of U.S. adults say...

Reducing employee turnover with AI-powered sentiment tracking

How happy and engaged are your staff? Cheerier in the better weather? Worried about the economy? Do you ask them? Or, is that vital sentiment metric left in the ether?One company, among the many worried about employee turnover, that did...

This week in CX: major moves in food delivery and customer loyalty

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored key developments, including DoorDash’s £2.9 billion acquisition of Deliveroo, AWS’s move to modernise contact centres, and how few UK firms are prepared for upcoming...

AI is transforming businesses, but what happens to the CX jobs?

Artificial intelligence is changing the competitive landscape at an unprecedented rate. It’s easy to get the impression that if an organisation isn’t using AI, it is already falling behind. And that may well be true.A survey by Medallia claims that...

Quantum AI: The trend businesses love but don’t quite get

Quantum AI is gaining traction among business leaders, with 62% of respondents in a new SAS survey reporting they are either investing in or actively exploring the technology. The findings suggest growing momentum around quantum computing as the next frontier...

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount.Having integrated Sumsub into its internal operations since...