Archives

Americans Keep Using the Same Passwords, Even as Attacks Surge

Despite years of high-profile breaches and phishing scams, almost half of U.S. consumers still admit to reusing the same password across multiple accounts, according to a new survey commissioned by Yubico. The nationwide study, conducted by Talker Research across the ten...

Clock Botching Shuffles in Behind the Quiet Quitting Trend

A new workplace trend on the rise to join the ranks of quiet critics and quitters. This one is called clock botching: the trend of employees who look busy, but aren’t actually producing meaningful results. More experienced workers might know...

SEWA’s Award-Winning Virtual Assistant Streamlines Customer Service Across Sharjah

Sharjah Electricity, Water and Gas Authority (SEWA) has introduced a digital assistant that is changing how customers interact with utility services. Nafa’a, an AI-powered virtual assistant, has handled over 228,000 interactions in six months, assisting with bill instalment requests, outage...

Trust in Creators Hits All-Time High This Holiday Season

The holiday shopping season is being redefined, and it’s all thanks to creators. According to LTK’s 2025 Holiday Shopper Study, creators aren’t just influencing wish lists; they’re shaping when, how, and why people shop. This year marks a turning point,...

Workday Breach Joins Growing Wave of CRM Attacks

HR and finance software company Workday has confirmed a data breach after attackers gained access to a third-party customer relationship management (CRM) system. The company said the hackers obtained business contact details such as names, phone numbers, and email addresses. According...

City Cruises Charts a Smoother Digital Journey with Medallia

City Cruises, part of Hornblower Group, has partnered with Medallia to improve how guests book and experience its dining and sightseeing cruises. The collaboration focuses on reducing friction across digital touchpoints by capturing real-time feedback and analytics from users online. The...

The Power of Personalisation, Done Right

Personalisation has been a buzzword in retail for the better part of a decade. But when it’s done right (really, really right) it becomes more than a clever marketing trick. Personalisation can become the glue in the customer relationship: invisible,...

When Will AI in Learning Live Up to the Hype?

Artificial intelligence might be dominating headlines in the learning-tech space, but according to new research from the Fosway Group, most of the bold promises are still more potential than practice. In fact, Fosway’s analysis shows that of all the shiny AI...

Anthropic’s Claude Can Now Walk Away from Abusive Conversations

Anthropic is experimenting with something few tech companies have dared to consider: giving its AI models the power to end conversations. The company has rolled out this capability in Claude Opus 4 and 4.1, but only for what it calls “rare,...

IPSOS’ CXO Jamie Thorpe Talks The Shifting Dynamics of Customer Loyalty

While CXM reports daily on the latest CX news and hunts down interviews from the CX trenches. A view from on-high is always welcome. We had the opportunity to get the thoughts of IPSOS Chief Experience Officer Jamie Thorpe on...