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Good CX Will Drive Profits During the 2025 Holiday Season

Retailers are already revving up for the Black Friday, Christmas to New Year’s sales and ever-extending holiday season. Their clever marketing and tempting offers are in place. But will they remember the need for good customer service in the push...

Americans Hunt Deals, Cut Back, and Switch Brands to Combat Tariffs Effect

August 2025 sees U.S. consumers navigating a retail environment increasingly defined by tariffs, inflation, and heightened price sensitivity. A recent survey by Wunderkind reveals how these economic pressures are changing shopping habits, brand loyalty, and online behaviours across demographics. Over half...

Move Over Word of Mouth, AI Is the New Doctor Referral

Not long ago, choosing a doctor meant asking a friend, checking an insurance directory, or searching Google. Today, 7 in 10 patients say they’d trust AI to help them decide. A new survey from rater8 of more than 1,000 U.S....

Half of Employees Expect Physical Offices Will Become Obsolete

A new research study from GoTo,  ”The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI” highlights the pace of change and expectation among today’s workers. The study, conducted in partnership with research firm Workplace Intelligence, summarises the...

Krisp AI Makes Customer Conversations Feel Fluent Worldwide

Krisp has released AI Voice Translation v2.0, the latest version of its translation solution built to transform bilingual conversations between agents and customers. The new platform introduces advanced features such as Synchronous Mode, Auto-scoring, Custom Prompts, and Language Auto-detection, all...

The Dos and Don’ts of Modern Office Etiquette

Workplace etiquette isn’t as rigid as it once was. While expectations evolve with industry norms, generational differences, and company culture, a basic code of conduct still matters. Dress codes may have relaxed, but the way you communicate, collaborate, and show...

8×8 Bets on AI to Transform CX Into a Growth Engine

8×8 has announced a new wave of AI-powered capabilities across the 8×8 Platform for CX. Designed to help businesses respond instantly, personalise service at scale, and stay compliant without added complexity, these innovations span 8×8 Contact Centre, 8×8 Engage, 8×8...

Americans Keep Using the Same Passwords, Even as Attacks Surge

Despite years of high-profile breaches and phishing scams, almost half of U.S. consumers still admit to reusing the same password across multiple accounts, according to a new survey commissioned by Yubico. The nationwide study, conducted by Talker Research across the ten...

Clock Botching Shuffles in Behind the Quiet Quitting Trend

A new workplace trend on the rise to join the ranks of quiet critics and quitters. This one is called clock botching: the trend of employees who look busy, but aren’t actually producing meaningful results. More experienced workers might know...

SEWA’s Award-Winning Virtual Assistant Streamlines Customer Service Across Sharjah

Sharjah Electricity, Water and Gas Authority (SEWA) has introduced a digital assistant that is changing how customers interact with utility services. Nafa’a, an AI-powered virtual assistant, has handled over 228,000 interactions in six months, assisting with bill instalment requests, outage...