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Free Beer, Massages And Ski Trips – These Are the Best Job Perks in Greater Manchester

Does your work have a free bar and give you free ski trips? If not, you’re in the wrong job. What if going to work was more than just doing your 9-5? Imagine if on top of your usual salary you...

A Customer Experience Expert Tackles Two of the Most Common Mistakes Companies Make

The world is going omni-channel*, and understanding / managing your customers’ cross-channel journeys and usage of ever-proliferating media are at the heart of Customer Experience theory. There are numerous different approaches to map out the current and desired experience that I’ve...

Why Retailers Choose Divido Over PayPal Credit for POS Finance

Point of sale (POS) finance is exploding in popularity. According to Apex Insight’s 2017 report, POS lending stands at over £4bn a year in the UK alone. By offering POS finance, retailers can boost sales, average basket size and customer loyalty....

BT Invests in World Class Network Centre of Excellence in Belfast

Last week, following an investment of £1million, BT officially opened a brand new state-of-the-art Network Operations Centre, a secure 24/7 operation where BT proactively manages its customers’ networks. The centre pre-empts and manages customers’ critical communications networks, identifying and resolving network...

It’s Time to Rethink Sentiment Analysis

Positive, negative, neutral. Thumbs up, thumbs down. Smiley face, sad face, neutral face. So straightforward – but so meaningless. Most executives want their customer feedback to be analyzed based on sentiment. This makes sense on the surface. After all, it can...

Global Cyberattack: What You Need to Know

A massive ransomware attack has hit businesses around the world, causing major companies to shut down their computer systems. Researchers are still investigating the software behind the attack, warning that it’s more sophisticated than the WannaCry worm that struck hundreds of...

`Hole in The Wall´ Proving Cash Is Still King on 50th Birthday

The cash machine celebrates its 50th birthday today – with the “hole in the wall” remaining a popular way for people to manage their day-to-day money half a century after it first appeared on the UK’s streets. The world’s first ATM...

Ocado Is Testing Its Own Driverless Vehicles on The Streets of London

Online grocer Ocado has become the latest company to join the autonomous vehicle fray after it began testing its own driverless deliveries on the streets of London. The UK retailer has partnered with Oxford-based Oxbotica to develop and test a small...

Internet Retailers Leveraging a Hybrid Approach To Customer Experience

Today’s customer experience comes with high expectations in order to keep up with the latest and greatest products and services. The importance of positive customer experience builds the reputation of a brand, and without the dedication to provide a well-rounded...

Is Your Ego Making Customers Switch Off? Guest Post by Nigel Owen

Picture a room full of strangers at a party you’ve just arrived at, as you walk in there’s one voice you can hear above the rest, bragging about how they have the biggest house, the fastest car, the best job....