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Apple Is Destined for Huge iPhone Growth in 2018

Research firm IDC recently published its expectations around Apple iPhone growth for both this year and the coming year. According to IDC, iPhone shipments will grow 1.5% year over year in 2017 (a marked improvement from the 7% drop that IDC says that iPhone...

Bulk Buy: Why Zero-waste Supermarkets Are the New, Old Way to Shop

A bring-your-own containers store in east London is the latest shop to ditch packaging. But the principle of leaving nothing to waste dates back to an earlier time There is a decidedly retro feel to London’s latest attempt at a zero-waste...

Flexible Working: A 3-Point Plan for Contact Centers

Flexibility in contact centers means many things to many people. It usually means making life easier for agents, enabling them to strike the all-important work/life balance.  Or, it can apply to the automated technology that makes flexible working possible.  Most...

Industry Leaders Comment on UK Government’s New Laws on Boardroom Pay

Responding to the government’s new laws to rein in boardroom pay, Terry Scuoler, Chief Executive of EEF, the manufacturers’ organisation, said: “UK Manufacturers have a strong track record of good corporate governance and high standards of employment practice with many examples...

Four Ways Virtual and Augmented Reality Will Revolutionise CX

From chatbots to artificial intelligence, a wide range of emerging technologies are set to transform how brands interact with their customers. Virtual reality (VR) and augmented reality (AR) are the latest developments to be heralded as game changing, offering companies...

Ten Tech News Stories You Should Know About

Latest tech innovations today.   1. McDonald’s forms partnerships with technology agencies to upgrade their ordering technology. Numerous technological developments coming in the future.   2. Google is currently testing a news Chrome tool to mute autoplay videos. An info bubble button will...

Extensive Read: Why Personal Finance Education is Important

Financial education has always been thought to be a reserve for investors or anyone in business. In fact, if you go to the streets and capture the reaction of most people if asked to go to a financial education class,...

Breaking the Fourth Wall of Product Design

If you’re a sci-fi aficionado, you’re probably familiar with the work of William Gibson. He’s been predicting the rise of virtual reality through his novels since the late 1980s. When he first experienced the new technology in 2015, the 67-year-old...

Optimising Supplier Relationships to Improve Customer Experience

Customers are becoming ever more demanding, but expectations extend far beyond the right balance of price and quality. From the complexity of right product, right place, right time across multiple channels – including new international joint ventures and franchises –...

5 Steps To Prepare Your Bank For AI

Artificial intelligence (AI) might sound like something out of a science fiction novel, but it’s becoming a reality faster than you might think. Owing to recent advancements in big data, computational hardware, and machine learning, artificial intelligence is becoming increasingly...