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Computex 2017: All the News From This Year’s Biggest Computing How

Big reveals from AMD, Intel, Nvidia and more. Computex 2017 runs all this week, with the biggest brands present at the huge event in Taipei, Taiwan. It’s arguably the most important show of the year for the desktop, laptop and components...

Essential Home is This Year’s Most Surprising Amazon Echo Competitor

Another smart home hub From Andy Rubin, the creator of Android, comes a new smart speaker called Essential Home. It looks like a cross between an Amazon Echo Dot and a Nest thermostat that wants to get your smart home gadgets...

Google Wants AdWords to Track You Both on and Offline

Third-party partnerships give Google around 70 per cent of US credit and debit card sales. It’s no secret that Google amasses huge amounts of data from people who interact with its services. Going forward, the firm wants to combine this online...

How Are Chatbots Changing the Customer Experience?

The way that customers engage with businesses is changing every day, thanks to incredible technology that’s constantly thinking of new ways to make interactions more efficient and personalised. Artificial Intelligence (AI) in particular is leading the way for transforming customer-facing...

Take a Look at What Employees at Top Companies Like Facebook, LinkedIn, and Adobe Do for Fun in the Office

All work and no play makes… well, certainly nothing good for office morale. When Business Insider toured the offices of Yelp, LinkedIn, Facebook, Kickstarter, and Adobe, both virtually and in person, we found that they’re all full of opportunities to have...

75% of UK Shoppers Worried about Fake Online Reviews

75% of UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found. Feefo is a global company that requests genuine customer reviews on behalf of brands, and their outstanding initiative brought them The...

Apple Is Working on a Dedicated Chip to Power AI on Devices

Apple Inc. got an early start in artificial intelligence software with the 2011 introduction of Siri, a tool that lets users operate their smartphones with voice commands. Now the electronics giant is bringing artificial intelligence to chips. Apple is working on a...

Customer Centricity Trumps Innovation, Say Gartner Analysts

Innovation might be the buzzword on everyone’s lips but customer and design centricity is what will win the day with customers according to Gartner. This is despite innovation diving in hard, with chatbots and artificial intelligence joining the fray. Part of it...

What’s Really Stopping Your Customers from Buying?

Shopping should be a simple, painless process, but too often it is anything but. As we start our customer journey, whether in a shop or online, we begin to encounter those irritations that make us want to give up. It...

Ecommerce Success Hinges on the Entire Digital Experience

Retail organisations are struggling to provide seamless digital experiences, but ironically, their own internal organisations can be part of the problem. That’s because the different touchpoints through which companies engage customers are often still managed in isolation by separate teams, with...