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Ecommerce Success Hinges on the Entire Digital Experience

Retail organisations are struggling to provide seamless digital experiences, but ironically, their own internal organisations can be part of the problem. That’s because the different touchpoints through which companies engage customers are often still managed in isolation by separate teams, with...

Get Ready for the Era of Mixed Reality

The future is “always-on, go-everywhere mixed reality”, according to Michael Abrash, chief scientist at Facebook’s Oculus. This requires a different focus from where we are now, which is stuck in the middle of a digital obsession. We need to fuse the...

The 30 Highest-paid CEOs in Tech

While media companies dominate the list of top paid CEOs, leaders of tech companies aren’t far behind.  We are happy to see so many familiar names of our customers and award entrants into the UK Customer Experience Awards and the...

Standing Still Can Kill Your Business

I find this statistic unbelievable: The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months.  Organizations with 100-500 employees provided just 6 minutes. The following statistic is...

Google Paid Just £36.4 Million in Tax on UK Sales of More Than £6 Billion. What Made This Possible?

Catherine West is the Labour candidate for Hornsey & Wood Green, in London, in the 2017 General Election. She is also Labour’s foreign affairs spokesperson. In 2015, Google paid back taxes of £130 million to the Exchequer for the previous 10...

Check Out The New Amazon Bookstore in NYC

This is the seventh brick-and-mortar store that Amazon has opened so far. It is located at the Columbus Circle, the first of its kind in New York. It is an enormous 4,000 sq ft space with more than 3,000 titles all...

8 Reasons Google’s Pixel Is Better Than The iPhone

I’ve been switching back and forth between my iPhone 6S Plus and our Google Pixel review unit, and I keep wishing I had the Pixel. You should note that everything here is subjective. The iPhone has great features that the Pixel...

What’s the True Value of Happy Customers?

What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new...

DJI Has a New Affordable Mainstream Drone

Last year we saw the first folding Mavic Pro drone from DJI, which was the first instance of portable drones being available on the market. Today DJI came back with the new Spark drone which can fit in the palm...

Tear Down Internal Silos in 7 Steps

LONDON — The sixth annual Customer Focus Summit, set in the heart of London’s busy Kensington high street, gathered professionals from various industries to discuss customer experience, brand management, social media and service. But one topic introduced by springboard discussion panelist...