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Kitty Hawk Flyer Is Coming Soon

Kitty Hawk is a fresh startup that has been backed up by Larry Page, Alphabet’s CEO. This flyer has been designed to fly over water with two pontoons at the bottom to ensure a safe landing. Kitty Hawk is able...

Insurance Companies Face a Giant Leap into CX

As technology has moved on, the insurance industry has failed to keep up and now customers are responding by moving to more innovative firms that put customer experience first. There’s no doubt that customer experience (CX) gives insurers a competitive...

Building That Changes Its Shape Every Hour

Tired of living in the same building every day? Try renting an apartment inside of this mesmerising construction that changes its shape every hour, giving each apartment the ability to control its exterior individually. Kiefer Technic Showroom was designed by Ernst...

Hitting the Streets or Shopping from the Sofa – Which Wins for Customer Experience?

With figures from IMRG revealing UK online retail sales reached £133bn in 2016, an increase of 15.9%, year-on-year, it’s clear consumers have been quick to embrace the ease and efficiency offered by online stores. The high street used to be...

The 5th Generation Knocking on Our Doors

The age of the internet is yet to come. The connectivity between us has tremendously increased when 4G network was introduced, but it is nothing compared to the marvel of wireless technology that will be presented to the general public...

3 Key Technologies Retailers Can Use to Improve the Customer Experience in 2017

According to RSM UK, one of the top considerations for retailers this year is approaching the customer journey as a whole; from the first customer contact to purchase. As ecommerce technologies like virtual reality, geo-targeting and fingerprint authentication have matured...

Should We Cool Down On Hot-Desking In 2017?

Hot-desking is the practice of allocating a single desk to multiple workers during different time periods. This system allows companies to have much smaller premises and is thus cost-saving – but is it really worth it? Hot-desking has seen a huge...

Champagne and Passion at the UK Employee Experience Awards 2017

Walking into the reception area of the UK Employee Experience Awards 2017, I noticed the sense of excited anticipation in the air. Judges and participants mingled over coffee and pastries – some networking, some doing some last minute practice for...

Financial Industry Leaders and Their Adaptability to Market Trends in 2017

The financial industry is changing faster than ever before, and the ability to stay ahead of the curve has never played a larger role in determining the success of an organisation. The changes are presenting a formidable challenge for many...

Striking the Perfect Balance

Contact centre managers often feel they’re caught in a struggle between keeping employees happy and delivering operational excellence. But the two shouldn’t be mutually exclusive: happy and engaged staff are more productive, deliver better customer experiences, have fewer absences and stay...