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The Digital Contradiction

Why are sales of vinyl records on the increase? Many of you will have a box of dusty vinyl records tucked away in your attic. Why? Because you’re emotionally attached to them. You remember how you felt when you bought them....

Keeping the UK at the Forefront of the Digital Revolution

The UK government has announced a plan to keep the country up-to-date with the latest advances in digital technologies by offering access to free training for adults and children who wish to build their digital skillsets. The UK government’s new digital...

Stay In Touch With Your Closest Thanks To Ohmni

  Ohmni is a new telepresence robot that you can now bring to your home and stay in touch with your friends and family at all times. A startup OhmniLabs have created this amazing home robot weighing...

Bricks N’ Mortar vs. Online – It’s Not That Simple Anymore

We used to compare like for like retail experiences – supermarkets with other supermarkets, airlines with other airlines, car dealerships with other car dealerships. However, it’s not that simple anymore. We live in a world of perpetual change driven by...

‘Nudge Theory’ Empowers Employees

All of those nominated for the 2017 Employee Experience Awards demonstrated what we all know to be true, explains Lisa Garthside, Director, Customer Experience Management at Confirmit. A happy employee who is involved in the decision-making process is not only...

Britain’s Next Fintech Hubs Are Leeds, Manchester, Edinburgh, And Glasgow

Britain’s financial watchdog has identified new fintech hotspots in Scotland and the north of England. Christopher Woolard, the Financial Conduct Authority (FCA)’s director of strategy and competition, said in a speech at the Innovate Finance Global Summit 2017 on Monday that...

12 of The Most Cutting-edge Workplace Innovations Inside Fast-growing Tech Companies

With such a focus on defying convention, it should come as no surprise that Facebook, Google, and their peers spend a lot of time creating places in which people love to work. Sometimes that means catering to people’s need for inner...

The Rise of the Hand-Me-Down Bank

More than half of consumers (55%) follow their parents and other relatives when deciding where to bank, according to a global study conducted by customer engagement specialist Affinion. The influence of family came above advertising (49%) in the study which measured...

Baxi Heating, CXA Winner – Where Are They Now?

Recently we caught up with Baxi Heating, our 2016 CXA winner for the ‘Contact Centre, Small – Customer Loyalty’ category, and asked them some questions in regards to recent, post-award, developments. Baxi is a beloved company at Awards International and we want to...

Find out how ‘TSB’ won the Employee Engagement – Best Place to Work Category at the 2016 CXA

TSB is a British bank with a strong and stable retail customer base of 4.5 million. With 631 branches in the country, it’s the seventh largest retail banking group in the UK by branch network. This amazing bank has made some...