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Top SEO Tips for Job Seekers 2017: YOU Are the Brand

Search engine optimization (SEO) is a term many web savvy individuals will be familiar with – but, what does a job seeker need to know about it? Applying for a job in 2017 is fiercely competitive and the job market is...

The Miracle at Boots – Why Babies and Comedians Are Good for Your Customer Experience and Episode 1 of BAT17

For those who have read my last couple blogs you will know that this Friday we launch BAT17 the conference in your pocket. (BAT17 is short for Behaviour & Technology in Customer Experience by the way.) You will also know...

How to do Subscription Services Right

I recently succumbed to the pressure of Valentine’s Day, and not wanting to go too soppy, traditional or lavish with a gift, started to look into short-term subscription services. Subscription services seem to be taking over the world one post...

Employee Engagement and Internal Comms Are Not the Same Thing!

I recently had the pleasure of judging the employee engagement categories at the ‘UK Employee Experience Awards’. I got to meet some great organisations doing some great things developing employee engagement. One of the things that struck me was the wide...

A Self-driving Shuttle Will Roam the Streets of London Soon

Trials with the Oxbotica’s driverless shuttle have started and will be driving around 100 people around the Greenwich, London in the next couple of weeks. The goal of this project is to see how autonomous vehicles can function safely in...

5 Ways to Leverage Customer Experience Awards and Boost Your Business

If you are a customer-facing company, it makes sense that boosting your reputation for customer satisfaction will increase your bottom line. And research shows that customer service is the most important factor in retaining customers, with people four times more...

Case Study: Find Out Why ‘Gate One’ Received the Overall Winner Award at the UKDXA in 2016

Winning such a prestigious award as the Overall Winner award is something truly deserving of praise. Gate One’s initiative and their work with the Richmond Housing Partnership shows what it means to be committed and fully supportive of clients. Gate One...

With a Single Tweet, Elon Musk Just Gave a Master Class in Effective Leadership

Last week, SpaceX made history. Then, Elon Musk showed us what great communication looks like. Last week, SpaceX successfully launched and recovered its first recycled rocket, Falcon 9. As CNN reported, this is “the first time in the history of spaceflight...

App-ier Times Ahead for Car Finance Customers

The UK’s fastest growing online car finance broker, and the silver winner of the ‘Use of Technology’ category at The UK Financial Services Experience Awards, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance...

Three Ways to Create a More Targeted Marketing Strategy

Building and creating optimised digital experiences have been the focus of marketing teams since the early days of the internet, yet the focus has always been on the execution of marketing programs rather than the consumer. The key performance indicators...