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10 Tips That Will Make Online Shoppers Love You More

More and more stores are offering online shopping, and the competition is getting fierce. Customers are looking for an easy shopping experience and above all else, a bargain. Your products will speak for themselves in the quality you’re putting out,...

Extensive Read: Tips to Accelerate Customer Experience Implementation in Your Organisation

Are you aspiring to move into a Head of Customer Experience role or are you already either there or in a position of influence and looking for ideas on how to accelerate effective delivery into the corporate? When I say accelerate...

How Homes in Sedgemoor Handled the Complaint Monster

Nobody likes critique. It’s discouraging! Words like ‘fail’ and ‘disappointment’ instantly start popping into our head and that heart-sinking feeling surely isn’t anything to look forward to. However, taking a different approach to this seemingly worrisome situation almost always means...

The 15 Coolest Tech Companies in the North of England

The North of England hasn’t traditionally been considered a technology hub in the same way that cities like London and Cambridge have. But that doesn’t mean there’s nothing going on there. The region, which encompasses cities like Liverpool, Manchester, and Newcastle, is...

The Evolution of CRM: eCommerce Integration

In the consumer world, eCommerce surrounds us and it’s raising our expectations of service to unprecedented levels. Every time we want to make a purchase, we venture online safe in the knowledge that the products and/or services we want are...

59 Impressive Things Artificial Intelligence Can Do Today

2050. That’s the year in which artificial intelligence will be able to perform any intellectual task a human can perform, according to one survey of experts at a recent AI conference. Anything and everything any person has ever done in all...

Why Identity Is Key to Customer Retention

Marketers today face a growing challenge in attracting and retaining customers who demand better brand experiences than ever before. In fact, 82% of consumers across the world have stopped doing business with a company following a bad customer experience. Difficult economic...

Why I Think Flying in Consultants to Grow Your Business Isn’t the Silver Bullet

Outside In hosted a webinar on 9th February discussing our “growth engine”. Growth is a pretty vague, sometimes huge, sometimes feared, perhaps grey yet obvious and frequently used word in B2B. Surely everyone is striving for growth as they head out on the...

Working from Home – My Own Observations

4.2 million of us work from home, the highest level since records began in 1998. The South-West has the highest home working rate at 17.1%, with many of these being older workers, in high paying professions. In the UK, £13.23 per hour...

Try This Innovation Technique

One of the things I promise in my workshops, is I can teach people how to innovate. I was born naturally “left brained” and jealous as hell of those natural innovators who think differently from the rest of us. I...