Archives

Elon Musk launches Neuralink, a venture to merge the human brain with AI

SpaceX and Tesla CEO Elon Musk is backing a brain-computer interface venture called Neuralink, according to The Wall Street Journal. The company, which is still in the earliest stages of existence and has no public presence whatsoever, is centred on...

NASA Is Working on a Flying Drone That Could Explore Mars

We are already familiar with the Mars Rover that explores the surface of Mars, and now NASA is introducing a new concept that could give wings to the Rover. This electric flyer, called Mars Flyer, would be placed inside the Rover...

Extensive Read: Building the Business Case for CX in a Compelling Way!

The Customer Experience community desperately needs the ability to effectively measure its impact on company performance, way better than it currently can. CX strategists are continually reporting incredible potential but take up, although increasing, is nowhere nearly rapid enough. One CEO told...

The 12 Jobs Most at Risk of Being Replaced by Robots

The CEO of Taco Bell’s parent company said Tuesday that machines could replace human workers in 10 years. “I don’t think it is going to happen next year or the year after, but I do believe that probably by the mid...

Moving Video Graffiti on the European Landmarks

Blake and Bruno are two young innovators who decided to make something never seen before and give a completely new meaning to the word street art. Observing them create these moving image graffiti gives you an amazing insight into what...

A Word from the Winners of The UK Employee Experience Awards 2017!

On the 23rd March 2017, we participated in the UK Employee Experience Awards in Central London as the media sponsor of the event. We are very proud to announce the winners of the awards and the impressions of those who...

New Look and Their New Initiative ‘Service Basics’

The well-known UK fashion store, New Look, was the winner of the CXA Customer Centric Culture award in 2016 for their amazing implementation of a holistic and company-wide restructure towards better customer service. As something quite new to the fashion and...

Lenzo Allows You to Capture the Underwater Experience

What makes this underwater iPhone case different from all the others out there on the market is that it has a mini joystick (no touch-screen navigation) which allows you to use the phone more easily and produce better underwater pictures...

8 Steps to Deal with Tricky Customer Calls

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there are still other obstacles preventing you from doing so. Whether the obstacles...

Individual to Benefit the Community – Pedestrian Safety Awareness Campaign

As a Finalist at the Gulf Sustainability and CSR Awards, held on February 15, 2017, in Dubai, the presentation on “Pedestrian Safety Awareness Campaign/Project” was a self-motivated individual campaign which competed on the same level as Corporate Giants such as...