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Google Pips Apple

Apple No Longer the World’s Most Valuable Brand, Global Brand Ranking Reveals The world’s most valuable brand is Google, with a value of US$109.4 billion Apple’s brand value has dropped 27%, ending a 5 year period at the top Lego regains its status...

Rant & Rave appoint Kenny Bain as Chief Executive Officer

01 February 2017, Warwickshire, Rant & Rave, the UK leader in real-time customer engagement technology that works with half of the FTSE including Barclays, Sky and EasyJet, today announced the appointment of Kenny Bain as its new CEO. Bain, previously Managing...

Luxury customer service experience: Tips updated for 2021

We all know luxury businesses sell exclusive products, but what about their customer experience (CX)? Is it vastly different from the service other retailers and brands provide, or is it just the products that keep it afloat? We love to...

Gita: Vespa’s New Robot That Carries Your Groceries

Nothing can ruin your shopping like having to carry heavy bags around. Well, it seems that this will no longer be a problem for those who can afford this little guy. Vespa, the Italian company famous for their scooters, is creating...

How Technology and Customer Experience Can Influence Behaviour

What makes Amazon, Apple, Disney, Lego, Build a Bear, & John Lewis special? Great products. But more importantly, great customer experience. Find out how behaviour & technology come together to deliver great customer experience. Former Sainsbury’s Chief Justin King and 20 other...

Employee Authenticity, Engagement and Performance

If you could choose your work colleagues, who would you keep? And who would you lose? “I don’t like John, he never pulls his weight.”  “Me neither. And Sarah, she’s always so distracted – she never finishes anything. “I wish we didn’t have...

The 7 Deadly Sins of Customer Feedback

Fact of life: customer feedback is essential for a business to know if it’s on the right path. But why must surveys be so torturous? ‘Survey fatigue’ is on the rise, so what does it matter if your research dept....

4 Principles That Will Help You Become More Innovative

Innovators are different. They think differently, they’re more creative, they can appear crazy, but they also solve problems that other people struggle with. They find the ideas nobody else sees, and their thinking stands out as unique. All of which puts...

Poor Performing UK Ecommerce Sites Hurt Bricks and Mortar Retail Too

Retailers’ reports on Christmas revenues demonstrate that online is becoming more critical to their success. But according to a new survey conducted by market research firm OnePoll into the online shopping experiences of male and female UK consumers, poorly performing...

UK Businesses Have the Chance to Access £212bn Disability Market

UK business has a golden opportunity to access the £212bn annual disability market through the Government’s Disability Confident scheme, according to disability equality champion Mike Adams OBE. The Chief Executive of not-for-profit organisation Purple says the Government’s re-launch of its Disability...