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5 Ways to Improve Your Customer Service

New research undertaken by virtual assistant service provider ava has shown that 51% of people in the UK would happily pay over the odds for something if it meant they received better customer service. The study also confirmed that 33% of...

Meet Epos Now, the Creator of the UK’s First POS AppStore

Epos Now is an electronic point of sale (EPOS) provider, securing profitability of SMEs in 109 countries. Creator of the UK’s first POS AppStore, Epos Now beat off a host of corporate competition to be named winner of the ‘Design...

Customer strategy: ten key principles

The conventional approach to gaining customers, which was based on picking a segment of purchasers to target and developing products for that segment, is no longer sufficient. A customer strategy goes further: it is the articulation of the distinctive value...

Back to the Future of Personalised Shopping Experience

The anonymous shopping experience has had its day. On the back of the success of digital personalisation, retailers are turning their attention to the in-store experience, recognising both the rise in customer expectation and the differentiation personal service can offer....

7 Customer Experience Approaches that Are Dying Out Fast

The choice and freedom available to consumers in the wake of the online revolution has forced brands to work harder to acquire and retain customers. Companies are throwing everything at the challenge of delivering a superior customer experience with the...

5 Ways to Supplement Your Income Outside of Your Job

When it comes to our jobs, a lot of us aren’t in it for the money. On a personal level, I always feel that career satisfaction and a sense of fulfilment are more important to me than what’s in the...

Online Shopping Habits Surprise UK Retailers

Shopping habits are not evolving as fast as some retailers – and pundits – may perceive. Research reveals that consumers not only still prefer laptop and desktop devices when it comes to online purchasing, but also there are growing demographic...

Interview: The Next Big Thing in Travel Will Be the Real-Time Prediction

Within our CXM Interview series, we have talked with the director of technology at Expedia, Jonas Olofsson, about trends and technologies in the travel sector, user experience and the purpose of Web Content Accessibility Guidelines 2.0. Hello Jonas, how the things...

Vita Student Scoops Top Gong at the UK CX Awards 2016

Vita Student, the UK’s only experience-led accommodation brand, has beat off competition from a host of leading businesses to be crowned winner of the ‘Insight and Feedback – A Different Perspective’ award at the national Customer Experience Awards 2016. The UK...

9 Google Pixel Features that Can Compete with iPhone 7

On October 4, Google has finally unveiled its new flagship smartphones: The Google Pixel and the Pixel XL. According to the latest leaks, the 5-inch Pixel and the 5.5-inch XL have better screens, improved battery life, a best-in-class 12.3-megapixel rear...