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Ford Otosan localises global CX playbook

Ford Otosan is a JV between the auto maker and local group Koç Holdings.Henry Ford once told customers for the Model T Ford, they could “have any colour, as long as it’s black.” The industry has come a long way...

From swiping to buying: digital evolution is reshaping car sales

In 2023, Shift Digital compared the car-buying experience to online dating—where customers “swiped” through dealerships, often struggling to find the perfect match. Fast-forward to today, and that dynamic continues, but technology plays an even greater role in connecting shoppers with...

UK Customer Experience Awards opens for entries

Neil Skehel, CEO, of Awards International on stage at the UK Customer Experience Awards 2024.The 16th edition of the UK Customer Experience Awards has opened for entries. The annual event will bring together CX consultants and the biggest names in...

Amazon drones face pushback, QR codes surge, and employers brace for worker rights reforms

Amazon’s drone delivery faces pushback in Texas town Amazon’s drone deliveries in College Station, Texas, faced strong opposition from residents frustrated by noise and privacy concerns. Hundreds, including city officials, opposed expansion plans, citing daily life and wildlife disruptions. In response,...

Aktif Bank embraces a CX mindset as it expands digital services

In the digital banking sector, where a range of competitive services are a couple of browser clicks away, establishing and growing a customer base requires more than just online functionality.To create a competitive edge, Aktif Bank has spent three years...

Sanas AI changes call centre agent voices for CX clarity

The value of a human call centre agent can never be underestimated for consumer-facing businesses. But a thick accent can damage that experience. French call-centre provider Teleperformance SE has partnered with Sanas, a provider of speech understanding technology, to solve...

Simplify Meetings with User-Friendly AV Control Systems

Managing meetings can be challenging without the right technology in place. A user-friendly AV control system makes meetings seamless and efficient. It integrates multiple devices and enables smooth operation and improved collaboration.The right AV system helps you adjust lighting, manage...

The future of leadership: mastering data, agility, and customer centricity

In an era of economic uncertainty, leaders who consistently drive sustainable growth exhibit two key qualities: boldness and tenacity. According to Nicolas Maechler, senior partner at McKinsey & Company, these leaders “push the envelope and stay the course,” even when...

Cox Business dials up AI with RingCentral partnership

Cox Business is stepping up its communications game through a new partnership with RingCentral, bringing AI-driven voice, video, chat, and contact center solutions to businesses. The collaboration blends Cox’s high-speed connectivity with RingCentral’s cloud-based platform to create a unified experience...

Talkdesk introduces AI agents to streamline healthcare customer service

Talkdesk has introduced AI Agents for Healthcare, a new artificial intelligence-powered solution designed to automate patient and member interactions. The AI agents aim to streamline healthcare customer service by handling routine inquiries without human intervention, improving accessibility, efficiency, and patient...