Archives

Brits Top 20 Bucket List – Travel Above All

Do you have that burning desire to escape the workplace for a life of travel? With summer fast approaching 48% of the UK workforce are not planning their summer holiday, instead they are looking to swap their briefcase for a backpack...

Branding & Customer Experience Holiday Kickstart

Got your swimsuit? Check. Sunglasses? Check. Suntan lotion and poolside reading material? Yep! How about your branding & CX 101 primer? No? Well read on… Ok, well maybe I’m being a bit optimistic about the British weather, but one thing’s for...

The Challenges of Extending Working Lives

British Safety Council supports the new EU-OSHA Healthy Workplaces for All Ages campaign The European workforce is ageing fast. By 2030, employees aged over 55 are expected to make up 30% or more of the total workforce in many EU countries. In...

An Unusual Customer Experience: Samsung’s Family Hub Smart Fridge

Samsung recently launched The Family Hub™ and they describe it as a revolutionary new refrigerator with a Wi-Fi enabled touchscreen that lets you manage your groceries, shop, connect with your family and entertain like never before. Although some of the...

Unicorns in the UK: Is the UK the New Home of Billion-Dollar Digital Businesses?

The number of potential ‘unicorn’ companies emerging in the North West of England continues to grow, and experts predict that the government’s Northern Powerhouse plans could make the region an even more attractive proposition for digital entrepreneurs. A study by international...

These are the Finalists of the UK Financial Services Experience Awards 2016

table.categories_box{float: left; padding: 5px;margin-right:5em;} table.categories_box th{text-align: left:} .categories_title{font-size: 100%;border-left:5px solid #020102;padding-left: 15px;font-weight: bold;} .sponsored-by{vertical-align: middle;} ul.descfinalists { list-style-type: none;} We are delighted to announce the Finalists for the UK Financial Services Experience Awards 2016. We are looking forward to seeing everyone at the Finals on...

CXM Interview: “Take Everyone on the Journey with You”

In a continuation of Lexden’s series of interviews with Customer Experience leaders, MD Christopher Brooks caught up with Kent Reliance’s Head of Customer Strategy & Insight, Stephen Plimmer, to better understand the role of CX at OSB. Christopher Brooks (CB): OneSavings...

Lying at Work: Meet the Office Truth Translator

In a bid to make offices across the UK a little more honest, the team at Viking used these quotes and have imagined what it might be like having someone on hand to “translate” these phrases. Dubbed the ‘Office Truth...

3 Remarkably Simple Ways to Improve the Employee Experience

In our Customer Experience Consultancy, we are always asking employees to improve the well-being of customers. We also encourage them to surprise and delight, as well as exceed expectations of customers. After all, we want employees to produce Customer Experiences...

Meet the Winners of the UK Employee Experience Awards 2016

table.categories_box{float: left; padding: 5px;margin-right:5em;} table.categories_box th{text-align: left:} .categories_title{font-size: 100%;border-left:5px solid #020102;padding-left: 15px;font-weight: bold;} .sponsored-by{vertical-align: middle;} ul.descfinalists { list-style-type: none;} Overall Best Employee Experience Winner: Bristol Wessex Billing Services Ltd Discipline Specific – Best Employee Experience Business Change or Transformation Winner: Active Digital Communications Faced with a disjointed frontline, Active Digital...