Archives

How Salesforce CEO Marc Benioff Uses Artificial Intelligence to End Internal Politics at Meetings

Salesforce has been our loyal entrant into the UK Customer Experience Awards in last couple years and now their CEO explains how they use AI within their company. Salesforce CEO Marc Benioff isn’t just predicting that artificial intelligence will one day help...

Extensive Read: Ready for the Customer 4.0 Revolution?

Why are so many organisations failing to live up to their customers’ expectations? New research reveals that, on average, every adult customer in the UK complained at least once in 2016 – that’s 55 million complaints, resulting in 28% spending less or taking their...

Nike Built A High-tech LED Running Track

Once again Nike has proved their dominance in Customer Experience. They have fulfilled a runner’s dream by building a running track where you partake in a virtual race against yourself and your running track is shaped as a footprint. This stadium is...

Here’s Everything Google Announced at Its Big I/O Conference

On Wednesday, Google kicked off its annual conference for developers. Google CEO Sundar Pichai and a succession of company execs took the stage to talk up the latest milestones and to unveil new and upcoming products. Among the new goodies: updates to Android, Google Home,...

New Google Lens can give You Instant Information About Your Surrounding

Yesterday Google introduced the Google Lens at the I/O developer conference. It is a completely new AI system that can be integrated into any smartphone. Lens is a set of vision-based computing capabilities that are able to understand objects in your...

Your Customers Are Already Talking About You on Social Media: Are You Engaging Them or Ignoring Them?

The internet is big business. Of course, you knew that already. Most companies in 2017 choose to have an internet presence and to use appropriate keywords to attract footfall to their websites where they can hook customers with special online...

Five Examples of Brands using Interactive Video

With 80% of all web traffic predicted to come from video by 2019, the demand for video content is greater than ever before. Unsurprisingly, it’s become an integral part of many brand marketing strategies. Due to the rise in video’s popularity,...

Role Model Customer Centric Leadership: Why I Am A Huge Fan of Jeff Bezos!

Most human beings have a small number of people they consider to be their ‘heroes’. For some, it is a relative – their mother, father, brother or sister, husband, wife or partner – it may be a long departed uncle...

Cloud Gets ‘Down to Business’ for KPMG And Accenture

KPMG one of our loyal entrants who have entered the UK Financial Services Experience Awards in the last two years and Accenture did the same previous year. Also, they have entered our biggest event the UK Customer Experience Awards. Both consulting...

Elon Musk’s OpenAI Platform Enables Us to Train Robots

Just like children are able to learn from their parents, robots are now able to do the same with our help through VR, but in this case, you only need to show them the task once. Sounds perfect, doesn’t it? The...