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App-ier Times Ahead for Car Finance Customers

The UK’s fastest growing online car finance broker, and the silver winner of the ‘Use of Technology’ category at The UK Financial Services Experience Awards, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance...

Three Ways to Create a More Targeted Marketing Strategy

Building and creating optimised digital experiences have been the focus of marketing teams since the early days of the internet, yet the focus has always been on the execution of marketing programs rather than the consumer. The key performance indicators...

Epos Now, CXA Winner – Where Are They Now?

Winning an award always has an impact on the organisation. It’s not only the feeling of winning that makes the winner proud, but recognition also impacts business positively in many ways. Recently we caught up with one of our winners from...

Top 15 Influencers in UK Tech to Follow on Twitter

There are hundreds of people tweeting about tech in the UK. How do you figure out who to follow? Well, we did the hard work for you a rounded up some of the UK’s most interesting Twitter users for tech news...

Can Digital Communication Ever Replace Human Interaction?

Reuben Singh, founder of alldayPA, the UK’s largest telephone answering services for SMEs and entrepreneurs, looks back on National Conversation Week by sharing his experience of how the industry has changed and why human interaction is more important than ever, despite...

The Headline Sponsor of the UK Employee Experience Awards ’17: Keys Business Concierge

Keys Business Concierge, a company that provides bespoke business services and products both nationally and internationally, became the headline sponsor of this year’s UK Employee Experience Awards, an event hosted by Awards International Ltd. ‘We Understand that the People behind a...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...

Contact Centre Data Holds the Key to Boosting Customer Satisfaction

Customer service has become a key differentiator for brands, and as a result more businesses are integrating their digital and traditional contact channels to help deliver a more seamless service. Indeed, our latest Outsourcing Index found this to be the...

How Intu Are Revolutionising the Destination Shopping Experience for Consumers

In the latest in my series on CX leaders, I caught up with Customer Experience Director at intu, Roger Binks to hear how their focus on customer is driving positive change. With 400 million customer visits and over 35 million unique...

Samsung Galaxy S8 Compared to the Other Phones on the Market

There have been a lot of rumours about the new S8 and finally it is here. We have all been introduced to its physical features on numerous occasions but let’s take a look inside now and see how the new...