Archives

Virgin Money: Motivated to Do the Right Things

Within our interview series, we had a chance to talk to Lorraine Millard, National Lounge Manager for Virgin Money, about winning two awards at the recently held UK Financial Services Experience Awards and the importance of team motivation and recognition. CXM:...

Top Travel Websites Failing to Cater for Disabled Customers

Services are increasingly moving online, and consequently, the usability of websites is becoming much more important. Gone are the days when a cluttered layout, intrusive pop up ads and garish colour contrasts made up an acceptable user experience (UX). Yet,...

Pedestrian Initiative That Is Saving Lives In UAE

Everyone is a walker, but no cars stop for walkers to cross.In 2013, pedestrian fatalities in the UAE and in the GCC accounted for almost one-third of roadway-related deaths. In Dubai, fatal traffic accidents that involved pedestrians were the second...

Print’s Not Dead, It Just Needs to Be More Intelligent

Print Direct Mail (PDM) is often thought of as the grandfather of customer communications. In the world of ever-more sophisticated digital marketing, many have come to view it as a waste of money and effort. However, new research from the...

Extensive Read: Two Meta Trends Shaping the Competition

In June, we published an interesting interview with Jeb Dasteel from Oracle who shared his tips for effective customer experience strategy. This time, we have something even more interesting, the first chapter of the book, “Competing for Customers: Why Delivering...

Customer Olympics 2016: Harness a Summer of Sport with Boosting Promotions

For sporting fans, the summer of 2016 truly is a glorious time, from annual events such as Wimbledon, the rugby union summer series, Tour de France and cricket one-day events through to the Olympics and UEFA Euro championships. Marcus Ardeman...

EX Driving CX: Who Is Driving Your Customer Experience?

Customer Experience Magazine is proud to be organizing its first event, the conference ‘EX Driving CX’ that will be held on September 15th at Metro Bank Head Office in London. The theme of this one-day event will be placing employee experience and engagement at the...

An interview with Julie Cottineau: nurturing trust

With our monthly theme covering relevant CX literature, we talked with Julie Cottineau, a branding expert, about her recently published book Twist: How Fresh Perspectives Build Breakthrough Brands and relevant trends in branding and customer experience. Julie, it’s lovely to have...

Are Tattoos at the Office Still Taboo?

65% of Britons don’t believe tattoos are a reflection of someone’s personality – But are recruiters becoming more relaxed with their own views? Unsurprisingly, the 18-24 age group strongly disagreed with the perception that tattoos are an indicator of someone’s personality...

The Consumer Insurance Act 2015, ‘the Biggest Reform to Insurance Contract Law in More than a Century’

Insurance industry must engage with customers to avoid falling foul of Insurance Act, warns GMC Software. New legislation makes two-way exchange of information critical Insurers need to make customer communications a two-way process so they are not caught out by the...