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10 Tips to Get the Most Commercial Value from Your Award Win

With the deadline fast approaching for the Gulf Customer Experience Awards, the Gulf Digital Experience Awards, and the Gulf Employee Experience Awards, Mark Hamill, the Managing Director of Awards International UAE, offers advice on making the most of an organisation’s...

Talent Development and Retention are Key for Competitive Advantage

An article authored by Sadun et al in the Sept-Oct 2017 issue of Harvard Business Review lists talent management as one of four broad dimensions for good management practice, or “operational excellence”. Operations management, performance monitoring, and target setting are the...

Aiming to Inspire: An Interview with Mark Cushway

Mark Cushway is a dynamic business personality, who helps both companies and individuals reach their full potential through inspired leadership. ‘Inspired’ being a keyword, as Mark is the CEO of The Inspired Group, a position from which he oversees companies operating...

New Apple iOS 11 Features And Design

Everyone has been waiting for the new iOS 11 update from Apple and we have all read numerous rumours about what has been changed and upgraded this time. Finally, the update is available – take a look at the full review...

Digital Innovation ‘Paramount’ for Retailers Ahead of Peak Shopping Months

Retailers have been warned they must rethink their digital sales services to capitalise on consumer trends. Following the release of data on retail sales by the Office for National Statistics, eCommerce consultancy Salmon said that although tills have continued to ring...

Ten Tech News Stories You Should Know About

Here are the latest tech news stories in the UK and from around the world.    1. Spectacles offer an entirely new way of making ads, Burger King and Sainsbury gave it a go. These high-tech glasses could be a completely new...

How to Lower Your Risk of Stress

Every job has stressful days, even if you love what you do with all your heart. Everyone who has ever worked has been exposed to situations in which it was hard to control the stress. Short-term, the main symptoms of stress...

Helping Customer-Centric Culture Take Off and Soar in Multi-National Organisations

Sonia Bhatia Salmin has, for the last three years, been responsible for the gargantuan task of implementing a customer-centric agenda in a pharmaceutical company that stands among the top 100 on the planet. As Head of Customer Experience at Mumbai-based Piramal...

Award-Winning Customer Experiences in Financial Services

Do outstanding experiences in financial services exist? Frowns and blank looks are not uncommon responses to the question: which financial service companies provide consistently outstanding customer experiences? The industry, particularly outside the US, is still lagging behind others. For too long it...

Top News From Our Clients

The freshest news from our loyal clients participating in the UK Customer Experience Awards, UK Employee Experience Awards and the Complaint Handling Awards.       1. Webhelp acquired, a French company, GreenPoint making them a key player in RegTech BPO.      2. Huthwaite helped...