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#Trending: Morrisons incredible 1106% Twitter follower growth

Big four supermarket Morrisons is one of the retail industry’s fastest growing social media brands, according to the latest Retail Social Media Benchmark results from eDigitalResearch, topping the Twitter growth league table. The recent study saw Morrisons climb an impressive seventy...

User Vision wins Trio of Customer Experience Awards in Dubai

A leading independent user experience consultancy has scored a hat trick after scooping three top accolades at the inaugural Gulf Customer Experience Awards in Dubai. User Vision, which is headquartered in Edinburgh and has offices in London and Dubai, specialises in...

Why the Customer Is Not Always Right!

To create sustainable success and prosperity in 2016 we must focus on giving the best possible customer experience. However, there are many myths surrounding CX that can be counter-productive. The first myth I’d like to dismiss is the thinking that...

Meet Pepper, a Robot Designed to Make You Happy

Telecom giant SoftBank has developed a robot that can read and react to human emotions. It’s called “Pepper,” and it’s a humanoid robot designed to interact and live with humans in their homes. In this video, you can see what...

7 Steps to Becoming a Loveable Brand

February is the month of love! Valentine’s day comes just 2 weeks into the month. Men all around the country set reminders to make sure they don’t forget this special day. That, or they call in at the services on...

UK Economy Needs New Emphasis on Up-Skilling the Existing Workforce

GDP estimate expected to highlight on-going need to reskill to secure growth Experts will be watching to see whether the balance of the UK economy has continued to shift after GDP figures published on Thursday. As construction and industrial production sectors...

Reluctance to introduce contactless payments leaves retail businesses out in the cold

With contactless transaction values nearing £1bn a month, retail businesses risk losing sales due to reluctance to introduce increasingly popular ‘touch and go’ payments 66 per cent of merchants do not accept contactless payments, yet 78 per cent say their customers...

Airbnb #1 Best Place to Work in 2016

Airbnb wins #1 Best Place to Work in 2016, as part of Glassdoor’s annual Employees’ Choice Awards. Watch this video to check out what employees have to say about working for Airbnb. ...

Factories Forecast to Shed Tens of Thousands of Jobs in 2016

Manufacturers’ organisation EEF predicts sector will see modest growth but cautious mood will prompt further cuts to UK jobs and investment, republished from The Guardian British manufacturers will shed tens of thousands of jobs next year as they battle a tough...

10 Ways to Tell Your Customer Experience and Engagement Strategy Is Behind the Times

2016 is fast approaching and this time of year presents us with a chance to reflect. How did your marketing and customer engagement efforts pan out this year? Are you keeping up with the changing customer landscape, or are you...