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The One Mistake CX Analysts Cannot Afford to Make

Like most kids, I cared a great deal about my school grades when I was growing up. At the time, they felt like the ultimate measure of success or failure. In retrospect, I know that grading is somewhat subjective. One...

7 Important Things Tim Cook Just Said About iPhone 8 And The Future of Technology

Apple CEO Tim Cook talks about the new iPhone and beyond. Apple CEO Tim Cook hasn’t confirmed that the iPhone 8 exists, but in an interview, he did hint that the rumoured smartphone will feature “something that you didn’t expect”. Of course,...

Amazon is Expanding Its Presence in Cambridge with A New R&D Lab for 400 Staff

Amazon is opening a new research and developing (R&D) centre in Cambridge this autumn as Silicon Valley continues to capitalise on the city’s highly-educated workforce. The Seattle-headquartered company announced on Thursday that it intends to open a 60,000 sq ft office...

Metro Bank Plans to Invest £55 Million in Tech This Year

LONDON — Metro Bank, the challenger bank known for its bold High Street branches, is going digital. CEO Craig Donaldson told Business Insider on Thursday that the startup bank plans to invest £55 million in technology this year. Donaldson said: “This year...

Sadiq Khan Embarks on Hunt for London’s First Chief Digital Officer

The mayor of London Sadiq Khan has launched a search for the city’s first chief digital officer, a role with a £106,952 annual salary and a remit to make the capital the world’s leading smart city. In a job description posted...

Redefining Customer Experience by Artificial Intelligence and Creative Design

As customers demand a higher standard of experience with brands and services, businesses are increasingly looking towards innovative solutions to provide this. In their fast-paced lives, between work, family and commuting, customers will seldom have the patience or time to...

3 Steps to Avoid Customer Engagement Going Wrong

There’s a reason customer engagement strategies top the list of virtually every company’s marketing agenda, regardless of industry. Simply put, a business’ ultimate goal is to bring in revenue. You accomplish this by serving a need to meet consumer demand,...

Actions Must Speak Louder Than Words: United Airlines Eat Humble Pie!

Last week I wrote an article on the subject of ‘common sense’. To be more accurate, I wrote about the lack of common sense and how it’s absence was continuing to destroy customer experiences all over the world. One of...

Microsoft’s Surface Laptop is Perfect for Students

Microsoft has just revealed its new Surface Laptop and it is completely different from any other laptops produced lately. It uses the new operating system Windows 10 S, and you can upgrade it to full Windows 10 or Windows 10...

Lack of Human Interaction Loses Customers

To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and...