Archives

Charities, NGOs and Volunteers – The Backbone of Refugee Support

by Customer Experience Magazine An incredible 670,000 people have arrived in Europe during 2015, fleeing conflicts in the Middle East, Africa and Afghanistan. Winter is approaching, and the concerns around Europe’s worst refugee crisis since World War II are intensifying in...

How Powerful is Your Reach? 50 Most Digitally Engaged and Influential Global Brands in 2015

Lithium Reveals 2015 Social Power Ranking As a company with one of the largest digital footprints in the world, Lithium Technologies announced the definitive list of brands that are leveraging social approaches to connect, build trust and drive advocacy with customers,...

Mobile Experience Will Be Crucial in the CRM Space

CXM Interview with Larry Augustin, CEO of SugarCRM CXM: Larry, you’re in the business that is undoubtedly all about customer relationships. How do you keep taking your customer experience to the next level? Larry: Every business is all about customer relationships. Whether...

Data Migration off to a Flying Start

Data Migration is critical to the success of your CRM solution. The Royal Air Forces Association case study highlights how to implement a succesful data migration project. The Client The Royal Air Forces Association, one of the largest membership associations in the...

Live Happiness: Finding the Data that Really Matters

Much has been said about the ability of “big data” to track and predict customer purchase behaviour. A future has been heralded for full automated marketing, sales and customer service functions – a self-service model with Artificial Intelligence handling all...

Learning from the Masters of Customer Loyalty

Infographic provided by Genesys Interesting links: Starbucks keeps buzz going with customer loyalty: Estimize Why personalisation is the key to gaining customer loyalty Using Technology to Improve Customer Loyalty ...

ING Belgium Joins Entrepreneurs on the Fast Track to Crowdfunding

In partnership with Seedrs and KissKissBankBank, ING Belgium is launching a fast-track procedure for its business clients on these two crowdfunding platforms. This will enable entrepreneurs to diversify their funding sources and also to test their projects with a broad...

The EU Finally Wakes Up and Realises Safe Harbour Doesn’t Work!!

And everyone looks surprised! What did the Safe Harbour agreement actually do? In EU law (from which the UK Data Protection Act is drawn), a Data Controller who needs to transfer data outside of the European Economic Area, must do due diligence...

Innovators and Essentials – Magic Wheelchair

...

Customer Service Workers Worst Paid in the Nation

Customer service professionals are the worst paid sector according to data from the UK’s largest job site, CV-Library. This news follows revelations that the sector’s average salary has decreased year-on-year. This results in Sector Professionals Heading North for Better Quality...