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Fujitsu Helps British American Tobacco Support Employees Globally

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives of British American Tobacco employees British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of...

Who Are Your Everyday Business Heroes?

International courier and SME champion ParcelHero, identifies the qualities to seek when businesses first recruit, and launches a competition to award those Everyday Business Heroes. For new businesses just taking off, one enthusiastic person can make all the difference. It’s vitally...

Marketing Businesses Confirm: Mother Knows Best

More firms to hire working mothers, but flexibility is key New research by global workplace provider Regus has revealed that more than a fifth of marketing firms (21%) are planning to hire more returning mothers than they did a year ago. ...

#iwill Volunteer

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A Blog by an “Apprentice” about Mentorship

Last Tuesday (27th October) was the national mentoring day and in honour of this and the start of the new season of BBCs the Apprentice, Mark Wright the 2014 winner has prepared these top tips on mentorship. “Richard Branson once stated...

Inspired by the magic of Willy Wonka’s factory

Starbucks moved one step forward in customer experience introducing a one-of-a-kind coffee shrine in our hometown that captures the past, present and future of Starbucks. ...

How I Won without even Entering the UK Customer Experience Awards

On 25th September I sat down to watch five heavyweights of banking take each other on in a battle of customer experience supremacy. Visa, RBS, NatWest, Virgin Money and Nationwide presented their customer experience initiatives to me and four fellow...

60 Second Interview with Ticketmaster,
Finalists at the UK Customer Experience Awards 2015

In a conversation with Sarah Jenkinson, Matthew Wilkinson, Head of Contact Centre Operations at Ticketmaster (pictured with the actual Rugby World Cup & Will Greenwood) gave us his opinion on the UK Customer Experience Awards 2015 Sarah: As partners to the Rugby...

The Sound of Award-winning Measurement Score

Performance in People developed Behavioural Measurement Score® (BMS®), an objective way of measuring staff behaviours. The BMS® research methodology was successful in winning an award in the ‘Insights & Feedback’ category at the 2015 Customer Experience Awards. It has always been...

Sharing the Tension and Anticipation of the Nominees

Tom Needs: My experience of the UK Financial Services Experience Awards I recently had the honour of being a judge at the UK Financial Services Experience Awards (UK FXA Awards) 2015 and as with all awards events, it was a great...