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Bringing Peace to Institute of Customer Service

Leading construction sector recruiter becomes first UK recruitment firm to join Institute of customer service Peace Recruitment, an Edinburgh based recruitment consultancy focused on the construction, property and engineering sectors, has become the first recruitment company in the UK to join...

The Power of Personalising Your Customers’ Payments

By Grant de Leeuw, General Manager Europe, TALKINGTECH Never has there been such an exciting time to be involved in the payments industry, with new innovations for both customers and businesses launched almost every week it seems. Gradually we’re witnessing some...

Customer Management in a World of Intermediaries and Brokers

“Do You Understand How It Works?”by Alan Thompson; Head of Financial Services at Customer Attuned The world of insurance is complex. Customers are buying an intangible product. It’s hard for them to see beyond a complicated policy document with pages...

ONZO Announces Enhancements that Will Increase Customer Participation in Utility Programs

New Release of Consumer Engagement and Insight Platform will also Drive Improvements in Efficiency, Marketing Effectiveness and Churn Reduction ONZO, a global provider of data science-based energy analytics solutions for the utility industry, announced a new version of its consumer engagement...

Put Your Money Where Your (Company’s) Mouth Is… You’ll Reap the Rewards

A case study by Brand Biology There’s a saying that goes, ‘to the customer, your people are your company’. But a recent report by Harvard Business Review Analytic Services revealed that organisations implementing a customer centricity strategy are failing to invest...

How the Insurance Workforce Can Meet 21st Century Customer Demands

Mark Mullin, Director, Digital Strategy – International, Guidewire As they come of age, millennial customers born from the 1990s onwards are dominating the minds of all financial service sectors. What is the best way to engage with these digitally savvy consumers?...

A Personal Glass Ceiling? Almost Half of Women Afraid to Ask for Pay Rise

With the third longest working hours of anywhere in Europe, UK workers are unhappy. They’re putting in endless amounts of effort into their careers, and finding their pay cheques aren’t quite up to scratch. Asking for a pay increase would seem...

Western Union Improves Customer Loyalty with New Redemption Option

Syniverse’s solution enhances customer loyalty point program Syniverse’s Mobile Engagement solution is enabling Western Union® to enhance its customer loyalty program by leveraging mobile to help drive better engagement with points redemption. The solution provides the financial institution with the capability...

The Ethos of the Marketplace Is Centred on Flexibility

Interview with Halfords &Salmon on their new platform Following in the footsteps of e-commerce giants eBay and Amazon, Halfords, Britain’s biggest bike retailer, launched its new marketplace in June with global digital commerce consultancy Salmon, who integrated the marketplace with its...

Sparks Are Set to Fly, as Pay-As-You-Go Ignites the Utilities Market

by Jack Coxeter, Lead Consultant of Power and Communications at SQS With the advent of smart metering set to level the playing field for the utilities industry, a cultural shift is also on the horizon around how users not only consume,...