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Extensive Read: Building the Business Case for CX in a Compelling Way!

The Customer Experience community desperately needs the ability to effectively measure its impact on company performance, way better than it currently can. CX strategists are continually reporting incredible potential but take up, although increasing, is nowhere nearly rapid enough. One CEO told...

The 12 Jobs Most at Risk of Being Replaced by Robots

The CEO of Taco Bell’s parent company said Tuesday that machines could replace human workers in 10 years. “I don’t think it is going to happen next year or the year after, but I do believe that probably by the mid...

Moving Video Graffiti on the European Landmarks

Blake and Bruno are two young innovators who decided to make something never seen before and give a completely new meaning to the word street art. Observing them create these moving image graffiti gives you an amazing insight into what...

A Word from the Winners of The UK Employee Experience Awards 2017!

On the 23rd March 2017, we participated in the UK Employee Experience Awards in Central London as the media sponsor of the event. We are very proud to announce the winners of the awards and the impressions of those who...

New Look and Their New Initiative ‘Service Basics’

The well-known UK fashion store, New Look, was the winner of the CXA Customer Centric Culture award in 2016 for their amazing implementation of a holistic and company-wide restructure towards better customer service. As something quite new to the fashion and...

Lenzo Allows You to Capture the Underwater Experience

What makes this underwater iPhone case different from all the others out there on the market is that it has a mini joystick (no touch-screen navigation) which allows you to use the phone more easily and produce better underwater pictures...

8 Steps to Deal with Tricky Customer Calls

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there are still other obstacles preventing you from doing so. Whether the obstacles...

Individual to Benefit the Community – Pedestrian Safety Awareness Campaign

As a Finalist at the Gulf Sustainability and CSR Awards, held on February 15, 2017, in Dubai, the presentation on “Pedestrian Safety Awareness Campaign/Project” was a self-motivated individual campaign which competed on the same level as Corporate Giants such as...

Adobe, Beer & Robberies

Adobe has an original approach to advertising, which they proved by unveiling two brilliant campaigns: ‘The Hovering Art Director’ and ‘The Heist’. ‘The Hovering Art Director’ takes a comical look at the relationship between art directors, designers and marketers, and the...

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience,...