Archives

‘Health and Safety – What’s Next?’

British Safety Council supporting key safety campaigns at annual conference The British Safety Council’s annual conference this year is highlighting key health and safety campaigns, including work-related transport, occupational health and young people at work. The conference entitled ‘Health and Safety...

[24]7 Becomes the World’s Largest Provider of Chat Agents

Live Chat Market Shaken Up as [24]7 Reaches 5000 Dedicated Chat Agents [24]7 announced that it has become the world’s largest provider of chat agents, with 5000 dedicated chat agents providing digital assistance for the biggest brands in financial services, communications,...

Travel Postcards from the Editor

by Marija Pavlović, Editor, Customer Experience Magazine POSTCARD #1 Hi mum, As I’ve heard, Athens is amazing. I mean, it must be with all its history and cultural heritage. I wouldn’t know. I’ve been stuck in the airport for 3 hours. Boooring....

UK Holidaymakers Still Depend on Printed Travel Documents

The Canon research based on findings from a survey conducted by ICM Unlimited that polled 5,000 qualified individuals across the UK, France, Germany, Italy and Spain in June 2015 With the summer holiday season about to end, Canon reveals that despite...

8×8 Solutions + EasyRoommate + Vivastreet = Stronger Global CX

EasyRoommate and Vivastreet – Case study The world’s leading flat sharing website, EasyRoommate and free classified ads site, Vivastreet, attract over 15 million global web visits every month. Part of Web DMUK Limited and with a huge international presence, EasyRoommate and...

The Art of Turning Infrequent Customers into Loyal Advocates

By City Cruises MD, Kyle Houghton Providing our customers with an excellent experience has always been at the heart of how we operate at City Cruises. Our river boat sightseeing and dining cruises showcase the best of London during the day...

Make Room for New-Fashioned Luxury in Your 5-Star Hotel

Customers Challenge the Ordinary in Search for Authentic Service by Dale Smith, The founder and Director of Creation at Bridge Training & Events “Boutique Hotel” is a term that was initially used in North America and the UK to describe small...

Embrace Remote Working with Smarter Working Guide to London

By Gareth Foster, Marketing Director of Powwownow “When it comes to the types of people that walk through our doors, we mainly get a mix of artists, students and designers. We also have a freelance bonsai tree arboriculturist who comes in...

Editor’s Tales

By Marija Pavlović, Editor of the Customer Experience Magazine *** Midsummer Morality Story on the Importance of Market Research Once upon a time, actually somewhere around the mid-1980s, there lived a market giant called Coca-Cola. Although quite huge, the giant was not terrifying. On...

Focus on the Needs of Employees As Well As Their Customers

By Carl Lyon, Managing Director of The QoE The QoE was delighted to be asked to judge at the UK Financial Services Experience Awards again this year. Having done so on four previous occasions we see how aligned these particular awards...