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The Face of Customer Experience in 2017

For some time now, customer experience has been the leading factor in determining the success of a business. Through various means, modern business are reshaping expectations and trends in CX and because of that everyone should stay on their guard...

Leveraging Employee Experience and its Impact on Businesses in 2017

Employee experience is fast becoming a crucial talking point in regards to business success and with changing trends in EX we’re also seeing a much bigger need for a holistic approach to the creation of a positive modern work environment. Employees...

10 Mind-boggling Digital Marketing Stats From This Week

Before we all head off for some more May bank holiday fun, it’s time to delve into our weekly roundup of digital marketing stats. This week’s includes news about ad blocking, personalised marketing, and UK adspend. If that’s not enough to wet...

McDonald’s and Uber Just Made a Huge Announcement, and It’s a Complete Game-Changer

Something from the US! Steve Easterbrook, McDonald’s CEO, British boy made good. Could he also be thinking about delivery in the U.K? Whilst the idea of McDonald’s working with Uber might be fascinating. Does McDonalds existing menu travel well? More...

Nationwide Says It Is Prepared to Buck The Trend by Opening New Branches As Major Banks Flee Towns

Nationwide has said it is prepared to step into communities deprived of branch banking services if a pilot scheme proves successful. The building society’s decision to back the high street comes as the major banks – led by HSBC, Lloyds and...

Artificial Intelligence: The Key to Improving Customer Experience

Artificial Intelligence, or AI, is big news for 2017. Gartner not only revealed that enquiries on the subject tripled between 2015 and 2016, but also listed it as the most strategic Technology trend for 2017. It’s set to be a big...

30 Women in London’s Tech Scene to Follow on LinkedIn

Folks, the Women Startup Challenge Europe is next week in London. You can still get tickets, which include seats to the Pitch Competition and a catered networking reception on May 3rd at City Hall. My team and I are showcasing women...

We Want Job Perks!

70% of British employees state that job incentives motivate them. From free gourmet food and bring in your pet day, to napping pods and haircuts on site; companies like Google offer a variety of incentives and benefits to employees. Unsurprisingly,...

Amazon’s Echo Look Camera Gives You Fashion Tips

The Echo Look hands-free camera is the newest in a line of Alexa-powered cameras. Besides all the regular smart home control features, the new Amazon speakers have the role of a fashion adviser for your everyday outfits. Simply place the Echo...

Employee Experience Strategies that Work

I felt extremely humbled and privileged to be invited as a judge to the 2017 Employee Experience Awards.  I’ve been lucky enough to have done this kind of thing in the past and have always found the experience very rewarding...