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Champagne and Passion at the UK Employee Experience Awards 2017

Walking into the reception area of the UK Employee Experience Awards 2017, I noticed the sense of excited anticipation in the air. Judges and participants mingled over coffee and pastries – some networking, some doing some last minute practice for...

Financial Industry Leaders and Their Adaptability to Market Trends in 2017

The financial industry is changing faster than ever before, and the ability to stay ahead of the curve has never played a larger role in determining the success of an organisation. The changes are presenting a formidable challenge for many...

Striking the Perfect Balance

Contact centre managers often feel they’re caught in a struggle between keeping employees happy and delivering operational excellence. But the two shouldn’t be mutually exclusive: happy and engaged staff are more productive, deliver better customer experiences, have fewer absences and stay...

Welle Turns Any Surface Into a Remote Control

Maxus Tech felt that our phone screens can be a bit restricting for its users and that is why they decided on creating a gadget that would make the human-computer interaction more fun and easier. With Welle you can use the...

17 Fintech Businesses That Could One Day Be Worth Over $1 Billion

LONDON — GP Bullhound, a boutique investment bank focused on tech, on Thursday published an in-depth report looking at the global fintech industry. The report found 39 fintech companies around the world already valued at $1 billion or over, and found...

Facebook Spaces Is The New Virtual Reality Hang Out Place

The social network has decided to break the distances between people and create a VR spot where you can hang out with your friends and family who are far away. The app is currently available via the Oculus Store and...

Samsung Galaxy S8 Named The Most Beautiful Smartphone

Changes in the appearance that have been introduced by Samsung have made this phone the most gorgeous piece of tech that you can have. Thanks to the larger and curved screen S8 is the best-looking smartphone in the world! Samsung’s 5.8inch...

Live Chats – An Overlooked Data Source

Chances are you’re already well versed in why live chat is a cost-effective decision for your business: it’s cheaper, reduces call center traffic, and many customers find it more convenient. But live chat can – and should – be used...

The 15 Biggest Banks in Europe by Total Assets

LONDON — S&P Global Intelligence on Friday released its annual ranking of the world’s biggest banks by assets, with Chinese banks dominating the list, securing the top four spots. US banks also fared strongly, but which European banks are the...

Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I...