Archives

Investing in Employee Development for a Great Working Environment

As Marketing Director for Arden University, I recently had the pleasure of judging the ‘Best Places to Work’ category at this year’s UK Business Awards. There were some fantastic finalists and it was great to see how each company creates...

How to Deliver Exceptional Customer Experience with Mystery Shopping

Customer experience expert Cheryl Flink from Market Force Information showcases the power of linking mystery shopping to the bottom line. It’s fair to say businesses across all sectors have well and truly woken up to the vital importance of delivering exceptional...

Forget Omni-Channel; It’s the Omni-Experience that Counts

Like many marketing buzzwords, the term ‘Omni-Channel’ has become the latest iteration of our ever-evolving industry, succeeding CRM and marketing automation. But few brands in today’s competitive market have a true understanding of what that really means, and even fewer...

Inspiration, Education and Clarity at the UK Digital Experience Awards 2016

As interesting as it is to review case studies and critiques of Digital Experiences in the various blogs, magazines and LinkedIn groups that we’re all so fond of, for me nothing beats hearing about some of the industry’s best experiences...

Shoppable Photos on Instagram – The Bigger Picture for Retail Fulfilment

Instagram recently trialled a new ecommerce platform which allowed a select group of US-based retailers to tag product photos with pricing information and descriptions. These so called ‘shoppable photos’ link directly to the retailers’ websites paving the way for a...

Customer Experience Predictions for 2017

The year 2016 has come to an end and businesses are now focusing on their 2017 customer experience strategies. Rant & Rave Founder, Nigel Shanahan, shares his thoughts on the year to come. 1. It’s all about the moments that matter When...

5 Social Media Resolutions You Should Be Making for 2017

Silence on social media is no longer an option. Every year, finding a business that isn’t on social media becomes less and less likely, probably because so many of us have accounts for personal use, too. Social media is fun...

TribeCX creates a Global Community to Support the ‘CXO’

TribeCX is launching an online community of leading practitioners to provide best practice advice in customer experience. The TribeCX community is committed to developing global CX standards, and support the future development of CX functions around the world with sector...

Things that Will Grab the Headlines in User Experience in 2017

Giles Colborne, MD of cxpartners and author of ‘Simple & Usable’, has looked at different aspects and industries to predict how the customer experience will change or be improved for 2017. If you want to find out how you can...

VR Coming to Get You: Customer Experience through Bots and VR by 2020

More than three quarters of brands will deliver Customer Experience through VR and chatbots in the next four years, Oracle research finds The relationship brands have with their customers is set to undergo a technological revolution causing the number of human-to-human...