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UK Online Merchants Lose Nearly Half of Christmas Shoppers at the Checkout

PPRO Group survey reveals that online merchants are losing sales by failing to offer shoppers their preferred online payment method Irritated UK online shoppers are abandoning their online shopping basket and shopping elsewhere because online merchants are failing to offer them...

Retail Brands Still Taking Up to 6.5 Hours to Reply on Social

Study Reveals Sephora and Amazon Are Top Performers When Engaging With Consumers on Social Media Lithium Technologies announced findings from its State of Social Engagement 2016 study of the retail industry, which uncovers the extent that Fortune 1000 retail brands are...

My Digital Experience from an HR Professional

Whilst I should start by saying I wouldn’t profess to be an HR technology expert, having found myself responsible for implementing a global HR cloud-based system from design and configuration through to data migration, testing and implementation I guess I’ve...

How to Do an Award-Winning Presentation

To my mind, the UK Digital Experience Awards have always showcased the best the UK has to offer in terms of UX and CX. I have had the pleasure of judging the awards twice now, once in 2014 and then...

The Importance of Employee’s Workwear Choices during Christmas

1 in 5 Brits will refuse to leave a tip if you look scruffy – Why it’s so important to make the right workwear choices Tipping has always been a grey area in the UK, and the “unwritten rules” that many...

How Shop Interiors Affect Customers Purchasing Decisions

We all enjoy shopping on occasion; even those who despise being dragged around clothes shops will find themselves enjoying a tech shopping spree or grocery shopping. There’s a type of shopping out there for everyone and, although it would seem...

The Customer Experience Hokey Cokey! Why Do Companies Find It So Hard to Commit to CX?

As a child growing up, no birthday party was complete without a rousing rendition of the Hokey Cokey. Also known as the ‘Hokey Pokey’ in some parts of the world, according to Wikipedia, it originates in a British folk dance,...

Building Customer-Centricity through Empathy

Being customer-centric is more than building the right design strategy: it means embedding empathy. At Hellon, we talk about the empathy ladder. This ladder has three key milestones: building empathy for the end user of your product, service or experience;...

Customer X at Xmas

As we gear up for Christmas and increasingly rely on online retail rather than the high street for our shopping, it is worth taking a look at the quality of service we receive as an online shopper. In our survey...

Google Pixel Vs iPhone 7 – Which is Better?

There is a new curiosity among mobile lovers since iPhone7 & Google Pixel came on the market last month. In September, Apple has introduced iPhone 7 and 7 plus, having some cool new features, iOS 10 and stunning look. Google...