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Gender Pay Across the UK: Why Is There the Difference?

Paydata designed their UK reward Management Survey with a view to provide businesses with the information they need about the current state of Reward Management across the nation. A portion of the survey was dedicated specifically to researching the state...

Loyalty: The Great Leap Forward?

Despite the promise of ‘big data’ and the revolutionary impact of the internet on retail, the business of communicating with your customers at the point of sale and rewarding them for their loyalty is all too often still stuck in...

How Contact Centres Should Be Preparing for the EU General Data Protection Regulation

The EU General Data Protection Regulation (GDPR) is the most significant development in data protection that Europe has seen over the past twenty years, and it’s now just two years away. The impending change in legislation will have a significant...

The Pros and Cons of Google’s Click-to-SMS

Allowing consumers to text a company straightforward queries is an opportunity for brands but it doesn’t replace click-to-call, it empowers it, says Anna Forbes UK MD of Marchex. Google recently announced that it will soon be rolling out its click-to-SMS ad...

9 Tips for Starting Your Own eBay Business

Running a business from home has never been more convenient, but that doesn’t make it easy; with more than $160,000 spent on eBay every 60 seconds there’s certainly plenty of opportunity to start selling, but there’s also plenty of competition....

How to Improve Customer Service through In-store Technology and IT Management

Developments in retail and EPOS technology in recent years have focused on improving customer service with more efficient and secure payment methods, going from card swiping to PIN and now onto contactless. Implementing modern EPOS solutions is only half of...

How to Make Black Friday a Consumer Friendly Affair

Black Friday will soon be upon us and it’s no secret that customers from around the world take to the net to find the best bargains, regardless of what they’re after, they’re in search of a sale. With many consumers choosing...

Video: CEO of Tesla, Elon Musk, Unveiled Solar Roof

The Tesla chief executive, Elon Musk, has unveiled new energy products aimed at illustrating the benefits of combining his firm, which makes electric cars and batteries, with solar installer SolarCity. During a press event at Universal Studios in L.A., Elon Musk...

Pizza Express Case Study: Bookings Automation and Analytics Enhancement

With over 450 restaurants across the UK and Ireland, PizzaExpress is one of the most popular restaurant chains in the country. Following the advent of mobile technology, its IT team have been at the cutting edge in keeping pace with...

Top 5 Things that Companies with the Best Customer Experience Are Doing

I recently had the privilege to judge at The UK Financial Services Experience Awards. It was inspiring to witness first-hand how leading companies deliver strong customer experience (CX) in order to boost their brand, improve sales and forge lasting relationships...