Archives

5 Social Media Resolutions You Should Be Making for 2017

Silence on social media is no longer an option. Every year, finding a business that isn’t on social media becomes less and less likely, probably because so many of us have accounts for personal use, too. Social media is fun...

TribeCX creates a Global Community to Support the ‘CXO’

TribeCX is launching an online community of leading practitioners to provide best practice advice in customer experience. The TribeCX community is committed to developing global CX standards, and support the future development of CX functions around the world with sector...

Things that Will Grab the Headlines in User Experience in 2017

Giles Colborne, MD of cxpartners and author of ‘Simple & Usable’, has looked at different aspects and industries to predict how the customer experience will change or be improved for 2017. If you want to find out how you can...

VR Coming to Get You: Customer Experience through Bots and VR by 2020

More than three quarters of brands will deliver Customer Experience through VR and chatbots in the next four years, Oracle research finds The relationship brands have with their customers is set to undergo a technological revolution causing the number of human-to-human...

UK Online Merchants Lose Nearly Half of Christmas Shoppers at the Checkout

PPRO Group survey reveals that online merchants are losing sales by failing to offer shoppers their preferred online payment method Irritated UK online shoppers are abandoning their online shopping basket and shopping elsewhere because online merchants are failing to offer them...

Retail Brands Still Taking Up to 6.5 Hours to Reply on Social

Study Reveals Sephora and Amazon Are Top Performers When Engaging With Consumers on Social Media Lithium Technologies announced findings from its State of Social Engagement 2016 study of the retail industry, which uncovers the extent that Fortune 1000 retail brands are...

My Digital Experience from an HR Professional

Whilst I should start by saying I wouldn’t profess to be an HR technology expert, having found myself responsible for implementing a global HR cloud-based system from design and configuration through to data migration, testing and implementation I guess I’ve...

How to Do an Award-Winning Presentation

To my mind, the UK Digital Experience Awards have always showcased the best the UK has to offer in terms of UX and CX. I have had the pleasure of judging the awards twice now, once in 2014 and then...

The Importance of Employee’s Workwear Choices during Christmas

1 in 5 Brits will refuse to leave a tip if you look scruffy – Why it’s so important to make the right workwear choices Tipping has always been a grey area in the UK, and the “unwritten rules” that many...

How Shop Interiors Affect Customers Purchasing Decisions

We all enjoy shopping on occasion; even those who despise being dragged around clothes shops will find themselves enjoying a tech shopping spree or grocery shopping. There’s a type of shopping out there for everyone and, although it would seem...