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And the Oscar Goes to Android, for Rock, Paper, Scissors

Rock, Paper and Scissors don’t have much in common, but that won’t stop them. Be Together. #NotTheSame That was the message from the Android campaign, presented during the Oscars last night, in which they turned a well known game into an...

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns

Independent study found Genesys customers achieved 158% return on investment across entire contact centre operations Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, today released the results of the commissioned Total Economic ImpactTM study conducted by...

Let’s Meet between “Snug” and “A Peace and a Quiet Room”

Shift in direction for digital business as the industry moves away from brand communications to customer experience Manchester’s Code Computerlove, a forerunner of the region’s burgeoning digital marketing industry, has unveiled how and why it’s taking a new direction. The 17...

Brand Alignment, Served with Loyalty

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8K TVs Are Coming to Market, and Your Eyeballs Aren’t Ready

As usual, the biggest consumer tech show of 2016, CES, took place in Las Vegas, Nevada this January. Among other cool gadgets and tech innovations presented, LG presented its first production-ready 8K TV. The Super UHD UH9800 brings you the...

Who Are the Worst Offenders When It Comes to Customer Service?

82 per cent of Britons reveal that what they want most of all is to be treated politely So-called customer-centric businesses are letting themselves down Manners cost nothing but mean everything when it comes to customer service. And according to Singapore Airlines, customer...

Super-Charging Your ERP System for the Future

In an ideal world, most organisations would choose to keep their technology up-to-date, especially their ERP software which typically drives their entire business. But, for mid-range companies fighting for market share, there are so many demands on budget. Having made...

The CEO Uncovered

Many public relations experts will have sat in a planning discussion where the strategy concerning CEO communications has been discussed. What communications activities are appropriate and which audiences should he or she prioritise? Does he need to be more visible...

Why Competition Is a Core Value at Nationwide

It is probably impossible to count the seminars, books, journals, research reports, podcasts, websites, university programs, magazine articles, and conferences that compete to offer advice to managers. More than 11,000 business books are published in English each year, according to...

Ingredients for Customer Love Potion

How to make every day feel like Valentine ’s Day by Carolyn Hall, Director, Confirmit Relationships are a tricky business. Good ones can be hard to find in the first place, exhilarating in the early days, comfortable in the good times,...