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How Customer Conversations Make or Break CMO Careers

Customers are the life and blood of today’s businesses. The Chief Marketing Officer (CMO) is the champion of these VIPs, and in this role they must facilitate continuous, two-way conversations, both on a personal and professional level. Failing to do...

HSBC Unveils Massive Multi-billion Pound Funding Pot for London SMEs

HSBC has announced that over one-fifth of its recently announced £10bn fund for UK SMEs will go to small and medium-sized businesses in the capital. According to the bank, £2.1bn of its massive SME fund will be utilised to help support...

PayPal Has A New Weapon in The P2P Payments Battle

This story was delivered to BI Intelligence “Payments Briefing” subscribers. To learn more and subscribe, please click here. PayPal began piloting an instant cash-out offering for its peer-to-peer (P2P) payment offerings, including Venmo, according to TechCrunch. The service, which is currently in...

Gate One and RHP – Improving Lives by Improving Digital Experience

Gate One’s team led the pioneering initiative for Richmond Housing Partnership (RHP) to be the first digital-only housing service in the UK; an industry first, which improved the lives of housing tenants and delivered significant efficiencies. Thanks to this initiative, Gate...

Queen’s Speech: Bill to Secure UK Space Sector

A government plan to secure growth in the UK’s £13.7bn space industry is laid out in the Queen’s Speech. The stated purpose of the new Bill is to make the UK the most attractive place in Europe for commercial space –...

Tesco Home Deliveries Hit by Computer Glitch

Thousands of Tesco customers have had home deliveries cancelled as a result of a computer glitch that is affecting services nationwide. A spokesperson for the supermarket said that up to 10% of customer orders had been affected. Many customers took to social...

McDonald’s Is Taking Its Biggest Risk in History

McDonald’s is taking one of the biggest risks in the company’s history by adding fresh beef to its menu. The fresh beef patties, which will be available at restaurants nationwide next year, have been slowing down customer service — something McDonald’s has...

Atom Bank Gets £30 Million from the Government as Philip Hammond Pledges Investment Boost

LONDON — Startup bank Atom has received a £30 million funding boost from the state-owned British Business Bank (BBB). British Business Bank Investments, the commercial arm of the BBB, announced it has agreed a £30 million Tier 2 capital facility with...

CarFinance 247 to Move 420-strong Team Into Manchester’s Universal Square

Online motor finance firm CarFinance 247 is relocating its HQ to Universal Square in Manchester. The company plans to move its 420-strong workforce to a 40,000 sq ft office at the scheme this August. Manchester property and investment company MCR Property Group,...

What Does Having an ‘80% Engaged Workforce’ Even Mean?

The declaration of the percentage of ‘engaged employees’ an organisation has, has always seemed like a fairly abstract concept. What does it mean? How are behaviours and emotions measured as a percentage? I can’t say I’ve ever defined how I...