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HSBC Announces New £1bn Fund to Support Yorkshire SMEs

HSBC has launched a £1bn lending fund to support small and medium-sized enterprises (SMEs) in Yorkshire. The fund is the largest package of support to be announced by HSBC for SMEs in Yorkshire and is a significant increase on the £850m...

Long live the High Street!

Retailers resigned to a significant drop in footfall this year should take advantage of multi-sensory innovations to draw consumers back in-store, research suggests. A new report commissioned by Mood Media found that over 60% of retailers expect their footfall to drop...

3 Ways in Which Predictive Analytics Technology Can Get You More from Your VoC Data

“Consumers don’t think how they feel. They don’t say what they think and they don’t do what they say”, the legendary David Ogilvy once said. So, when surrounded by an ever growing amount of customer data, how can you really be...

Amazon Launched a New Barcode-scanning Gadget With AI Assistant Alexa Built in

Amazon has unveiled a new version of its barcode-scanning gadget, the Dash Wand — and it now has the company’s AI assistant Alexa built in. The device brands itself as a “wifi enabled kitchen assistant” that will “[revolutionise] how you shop...

SoftBank Said to Hire Ex-Deutsche Bank Trading Chief Colin Fan

Colin Fan, the former co-head of Deutsche Bank AG’s investment banking and trading unit, is joining SoftBank Group Corp., according to a person familiar with the situation. Fan, 44, once a top deputy of former Deutsche Bank Chief Executive Officer Anshu...

Why Apple Business Chat Will Succeed Where Others Haven’t

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major implications for both consumers and businesses. Using Business Chat, consumers will be able to get answers to questions, resolve issues and conduct transactions...

Humans vs. Bots: The Future of Customer Experience in Call Centres

In today’s always-connected world, social-media-savvy, mobile consumers increasingly associate a brand with the digital experience that the brand offers them. Adopting an omni-channel customer experience strategy is only the first step towards meeting digital consumers’ expectations. Organisations need to rethink...

Professor Lynette Ryals Appointed As New Interim Director of Cranfield School of Management

Cranfield School of Management is pleased to announce the appointment of Professor Lynette Ryals as Interim Director from 1st August. Professor Ryals has many years’ experience at the School of Management as Professor of Strategic Sales and Account Management and as...

EDF Energy’s Vincent de Rivaz to Step Down After Winning Hinkley Battle

Chief executive will leave post in October after 15 years, having secured deal with UK government over Somerset nuclear plant The man who helped secure Britain’s first new nuclear power station in a generation will step down as chief executive of...

Early Checkout for Hotels Failing to Adopt Customer Facing Tech

Hotel operators face a deluge of technology-driven change that many are ill-prepared for. No longer impressed by key cards and digital signage, a new generation of hotel guests expect more in terms of convenience, such as apps that unlock doors, watches...