Archives

Live Happiness: Finding the Data that Really Matters

Much has been said about the ability of “big data” to track and predict customer purchase behaviour. A future has been heralded for full automated marketing, sales and customer service functions – a self-service model with Artificial Intelligence handling all...

Learning from the Masters of Customer Loyalty

Infographic provided by Genesys Interesting links: Starbucks keeps buzz going with customer loyalty: Estimize Why personalisation is the key to gaining customer loyalty Using Technology to Improve Customer Loyalty ...

ING Belgium Joins Entrepreneurs on the Fast Track to Crowdfunding

In partnership with Seedrs and KissKissBankBank, ING Belgium is launching a fast-track procedure for its business clients on these two crowdfunding platforms. This will enable entrepreneurs to diversify their funding sources and also to test their projects with a broad...

The EU Finally Wakes Up and Realises Safe Harbour Doesn’t Work!!

And everyone looks surprised! What did the Safe Harbour agreement actually do? In EU law (from which the UK Data Protection Act is drawn), a Data Controller who needs to transfer data outside of the European Economic Area, must do due diligence...

Innovators and Essentials – Magic Wheelchair

...

Customer Service Workers Worst Paid in the Nation

Customer service professionals are the worst paid sector according to data from the UK’s largest job site, CV-Library. This news follows revelations that the sector’s average salary has decreased year-on-year. This results in Sector Professionals Heading North for Better Quality...

Highland Spring Gives Sales Team Sparkling Data Analysis

UK’s largest bottled water company chooses Qlik to get a better view of sales performance and automate supply chain processes Highland Spring is using QlikView® to give sales staff rapid insight into sales and marketing performance figures and gain better insight...

Fujitsu Helps British American Tobacco Support Employees Globally

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives of British American Tobacco employees British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of...

Who Are Your Everyday Business Heroes?

International courier and SME champion ParcelHero, identifies the qualities to seek when businesses first recruit, and launches a competition to award those Everyday Business Heroes. For new businesses just taking off, one enthusiastic person can make all the difference. It’s vitally...

Marketing Businesses Confirm: Mother Knows Best

More firms to hire working mothers, but flexibility is key New research by global workplace provider Regus has revealed that more than a fifth of marketing firms (21%) are planning to hire more returning mothers than they did a year ago. ...